What are the responsibilities and job description for the IAD Customer Service Baggage Supervisor position at ABM US?
Supervisor- Baggage Customer Service
We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, you’ll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You’ll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.
Main Responsibilities:
· Lead and manage the daily operations of the Baggage Team
· Make sure all services meet safety rules, airline standards, and company policies.
· Monitor performance, solve problems, and improve how things are done.
· Manage team schedules, staffing needs, and workflow to ensure smooth service delivery.
· Train, coach, and support team members to meet high customer service standards.
· Track performance and financial results, helping the division stay on budget.
· Build strong working relationships with airline partners, airport staff, and other teams.
· Stay up to date with industry trends, changes in regulations, and customer needs.
· Help plan for future growth by improving services and finding new opportunities.
· Represent the team at meetings, events, and with external partners.
Qualifications:
· High school diploma or equivalent work experience.
· Experience as a supervisor or team leader (aviation or transportation a plus).
· Strong knowledge of safety procedures and service standards.
· Proficient in the English language
· Excellent leadership, communication, and organizational skills.
· Experience with managing people, schedules, and budgets.
· Able to work well with different departments and leadership levels.
· Comfortable working in a fast-paced, changing environment.
· Must be able to successfully obtain and maintain a SIDA badge.
Preferred (But Not Required):
· Background in aviation, customer service, or airport operations.
· Experience with planning and business development.
· Knowledge of aviation technology and wheelchair service systems.
· Bilingual – especially Spanish or other common airport languages.
Work Environment:
· May require early, late, or weekend hours depending on business needs.