What are the responsibilities and job description for the Dispatcher, Commercial HVAC position at ABM US?
We are looking for a reliable and experienced Dispatcher to schedule and dispatch HVAC Technician team members to various locations.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
Qualifications:
Required Qualifications:
• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.
Preferred Qualifications:
• Bilingual in English and Spanish.
• One (1) year of prior multi-line reception experience or dispatching experience.
• Prior experience scheduling and dispatching 50 plus employees.
Responsibilities:
• Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources, which may be team members, crews, and teams to appropriate locations according to customer requests, specifications, or needs, using telephones and email.
• Ensure timely and efficient movement of team members according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Record and maintain files and records of dispatch information including temporary employee time and schedules.
• Confer with ABM supervisors and team members to address questions, problems, and requests for temporary coverage.
• Compile statistics and reports on work progress.
• Other duties as assigned.