What are the responsibilities and job description for the CUSTOMER SERVICE AMBASSADOR position at ABM US?
Job Summary Details:
Perform a combination of clerical tasks to support office, business, or administrative operations by performing the following duties.
Job Duties
- Review, audit and input Daily Cash Receipts (DCR).
- Entering Monthly Parker and payment of such.
- Assist in verifying DCR bank deposits and issuing Discrepancy Reports as needed.
- Assist with all collections by phone.
- Process payments received by locations.
- Data entry under JDE 8.12. & Park ABM
- Maintain filing and monthly storage of all forms.
- Performs receptionist duties as needed.
- Flexibility and ability to manage multiple tasks.
- Excellent verbal and written communication skills.
- Ensure each customer receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each customer.
- Maintain established policies, procedures, objectives and quality assurance.
- Follow established dress code and hygiene guidelines, including being properly identified.
- Alert appropriate personnel if suspicious activity is noticed during the regular course of duty. Proactive approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
- Perform other duties and projects as assigned.
Position Requirements
- Must be able to communicate (written and verbally) in English, Bilingual - Spanish preferred.
- Proficient in Microsoft Office, including Word, Excel, Outlook, etc.
- Education: high school diploma or equivalent.
- Ability to work effectively as a team player
- Enjoy working with the general public
- Must pass a pre-employment background check, drug test and MVR check.
- Excellent with basic Math
- Preferred experience in JDE/Score 4, but not required