What are the responsibilities and job description for the Collections Specialist position at ABM US?
The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Qualifications:
Minimum Qualifications
- 2 years of collections or accounts receivable experience
- Proven ability to reduce past-due balances
- Strong communication and negotiation skills
- Experience with ERP or collections systems
Preferred Qualifications
- Enterprise or multi-region collections experience
- Knowledge of Oracle Advanced Collections or similar systems
- Experience with service-based or contract billing environments
- Familiarity with AR metrics such as DSO and aging analysis
Key Performance Indicators
- Past-due portfolio reduction
- Promise-to-pay attainment
- Outreach productivity
- Cash collected versus targets
Position Impact
The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.
Responsibilities:
Key Responsibilities
Portfolio Management & Collections Execution
- Manage an assigned portfolio of customer accounts across aging buckets
- Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
- Maintain a disciplined call and outreach cadence
- Negotiate payment commitments and structured payment plans
- Drive reduction in past due balances
- Client Communication & Relationship Management
- Serve as primary contact for payment-related inquiries
- Maintain professional, solution-focused client conversations
- Secure and document promise-to-pay commitments
- Escalate strategic or high-risk accounts when appropriate
Cross-Functional Coordination
- Identify root causes of delinquency and pass off to proper resolution team
- Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed
- Ensure timely resolution of payment barriers
Documentation & System Integrity
- Maintain accurate and detailed account notes
- Update all activity within Oracle Advanced Collections
- Ensure data accuracy for reporting and analytics
Performance & KPI Management
- Meet defined cash flow performance metrics
- Participate in account review meetings
- Contribute to continuous improvement initiatives
Core Competencies
- Strong collections and negotiation skills
- Professional client communication
- Problem-solving
- Time management and prioritization
- Attention to detail and documentation accuracy
- Cross-functional collaboration