What are the responsibilities and job description for the Call Center Receptionist position at ABM US?
The Call Center / Reception function is responsible for intake, coordination, and tracking of all service requests across East Hanover and associated sites. This role ensures all requests are properly logged, prioritized, and routed in alignment with SLA requirements and operational priorities. The function serves as the primary interface between site users and service delivery teams, supporting communication and service coordination. The role maintains accurate records and ensures timely follow-up on all requests. This position is critical to ensuring efficient service delivery, user satisfaction, and operational visibility.
Shift: 8:00AM - 5:00PM EST
Compensation: $44,999.40
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Qualifications:
Experience & Qualifications
- 1–3 years of experience in call center, customer service, or facilities coordination roles
- Experience with service request systems (ServiceNow, CMMS, or similar platforms) preferred
- Strong communication and customer service skills
- Ability to manage multiple requests and prioritize workload effectively
- Strong attention to detail and data accuracy
- Experience in corporate, facilities, or service environments preferred
Responsibilities:
Key Responsibilities
- Receives, logs, and manages all service requests through ServiceNow and/or CMMS (Corrigo)
- Ensures accurate work order creation, prioritization, and routing to appropriate service teams
- Tracks work orders through completion, ensuring updates and communication with requestors
- Coordinates with engineering, workplace, and vendor teams to support service execution
- Dispatches urgent or high-priority requests using site-specific escalation protocols
- Maintains accurate records of service requests, call volumes, and response times
- Supports communication of service updates, delays, or changes to users
- Ensures adherence to SLA response and resolution targets
Salary : $44,999