What are the responsibilities and job description for the Bilingual Account Manager position at ABM US?
Bilingual Account Manager – Janitorial & Facility Operations
Position Summary
The Bilingual Account Manager will be responsible for overseeing day-to-day janitorial and general maintenance operations at the EV Battery Plant. This position manages a team of cleaners and their supervisors and ensures that ABM delivers high-quality, proactive, and responsive service that meets and exceeds client expectations. The ideal candidate will have strong leadership, communication, and customer relationship skills, with the ability to anticipate client needs and coordinate timely operational solutions.
Compensation: $100- 150K annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM
ABM Benefits Information
Key Responsibilities
Client Relationship & Communication
Serve as the primary on-site contact for the client, ensuring clear and professional bilingual (English/Korean) communication.
Proactively identify client needs and provide solutions before issues arise.
Respond promptly to client requests and ensure issues are resolved with urgency and professionalism.
Prepare regular reports and operational updates for both the client and ABM senior management.
Operational Management
Oversee daily janitorial and general maintenance operations to ensure consistent service delivery, safety, and quality standards.
Develop and execute staffing plans, work schedules, and task assignments to meet client requirements efficiently.
Conduct site inspections to ensure cleanliness, safety, and compliance with ABM and client standards.
Manage inventory of cleaning supplies, tools, and equipment to ensure readiness for all shifts.
Team Leadership
Supervise, train, and motivate a team of janitorial and general maintenance employees.
Conduct performance evaluations, provide coaching, and foster a positive and safe work environment.
Ensure all employees adhere to ABM policies, safety procedures, and site-specific requirements.
Promote teamwork, accountability, and continuous improvement within the team.
General Maintenance Oversight
Coordinate and support minor facility repair tasks such as lighting replacement, door and tile repairs, and basic handyman work.
Collaborate with ABM’s technical service teams or vendors for more specialized maintenance tasks (HVAC, plumbing, electrical, etc.).
Financial & Administrative
Manage site budget, monitor labor and supply costs, and implement cost-saving measures where possible.
Support preparation of work orders, timekeeping, and procurement documentation.
Qualifications
Required:
Minimum 3 years of experience in janitorial or facility management operations.
Proven leadership experience managing large teams (30 employees).
Strong communication skills and ability to build trust-based relationships with clients and employees.
Demonstrated ability to identify client needs proactively and provide timely operational solutions.
Excellent problem-solving, planning, and organizational skills.
Bilingual proficiency in English and Korean (verbal and written).
Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
Valid Driver’s License.
Preferred:
Experience in industrial or manufacturing environments (especially Korean-owned facilities).
Basic understanding of facility systems (HVAC, electrical, plumbing).
CMMS (Computerized Maintenance Management System) experience.
Facilities Management certifications (e.g., CFM, BOMI) are a plus.
Core Competencies
Client Focus: Anticipates client needs and delivers proactive service.
Leadership: Inspires and motivates team members to achieve high performance.
Accountability: Takes ownership of results and ensures service excellence.
Communication: Maintains clear and professional bilingual communication with clients and employees.
Adaptability: Responds effectively to changing priorities and client requests.
Safety Awareness: Promotes a culture of safety and ensures compliance with all site and company standards.
Salary : $100,000 - $150,000