What are the responsibilities and job description for the BAGGAGE HANDLER position at ABM US?
Payrate: $20.00 Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Qualifications:
Required
• Must be 18 years of age or older
- Strong customer service and interpersonal skills
- Ability to communicate clearly in English (verbal and written)
- Basic computer proficiency and ability to learn airline systems
- Ability to multitask in a fast-paced, high-pressure environment
- Willingness to work shifts, weekends, holidays, and irregular hours
Preferred
- Previous airport, airline, or baggage service experience
- Bilingual or multilingual skills
- Experience handling customer complaints or claims
Skills & Competencies
- Excellent problem-solving and attention to detail
- Calm, patient, and empathetic demeanor
- Strong organizational and time-management skills
- Team-oriented with the ability to work independently
- Professional appearance and conduct
Physical & Work Requirements
- Ability to stand or walk for extended periods
- Ability to lift and handle baggage up to airline weight limits (typically up to 50 lbs with assistance)
- Work performed in airport terminal and baggage service office environments
Work Environment
- Fast-paced airport setting
- Direct interaction with passengers from diverse backgrounds
- Exposure to time-sensitive and emotionally charged situations
ABM will accept applications for this job until 4/26/2026
Responsibilities:
Customer Service & Passenger Support
Assist passengers with delayed, damaged, or missing baggage claims in a courteous and professional manner
Explain baggage policies, claim procedures, and expected resolution timelines
De‑escalate upset or frustrated passengers and provide empathetic, solution-focused service
Coordination & Communication
Communicate with ramp agents, baggage handlers, couriers, and internal airline departments
Coordinate with external vendors for baggage delivery or repair services
Provide timely updates to passengers regarding claim status
Compliance & Administrative Duties
Adhere to airline policies, TSA regulations, and airport security procedures
Process reimbursements and compensation according to airline guidelines
Maintain organized and confidential records
Salary : $20