What are the responsibilities and job description for the Airport Quality Assurance Auditor position at ABM US?
Pay rate: $22.00-$24.00
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Location: 3400 Sky Hbr Blvd, Phoenix, AZ 85034
Shift: 2nd Shift (2pm-10:30pm) 5 days a week
Qualifications:
- High School Diploma or GED
- Valid state issued driver’s license
- Some college coursework or equivalent experience preferred
- 2 years customer service experience
- Aviation experience preferred
- Must be 18 years of age or older
- Must submit to and pass a drug screen
- Must meet all the requirements to receive required airport security badge and customs’ seal
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Responsibilities:
- Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
- Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
- Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation.
- May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service.
- Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders.
- Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer’s expectation.
- Communicates audit progress and findings by preparing reports; providing information in meetings.
- Supports external auditors by coordinating information requirements.
- Provides management reports by collecting, analyzing, and summarizing management information.
- Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc.
- Helps instill a culture of safety, security, and quality and deliver measurable results
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Perform other duties as assigned.
Salary : $22 - $24