What are the responsibilities and job description for the Airport Customer Service Agent position at ABM US?
The Airport Customer Service Agent provides assistance and information to Airport passengers.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications:
• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided
Preferred Qualifications:
• One (1) year of customer service or similar work experience preferred
Responsibilities:
• Act as a Welcome Ambassador for arriving passengers
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provide assistance to passengers using kiosks to check-in
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times
| *Responsibilities for Internal Candidates |
Act as a Welcome Ambassador for arriving passengers
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provide assistance to passengers using kiosks to check-in
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times
| *Qualifications for Internal Candidates |
Basic Qualifications:
Bilingual Spanish/ English
• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided
Preferred Qualifications:
• One (1) year of face to face customer service or similar work experience preferred