PATIENT SERVICES MANAGER, RD

Annual Salary Range:  $70,000.00-$80,000.00 US Dollars $$$Bonus/Incentives Available$$$
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.  You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management.

Position Summary: 
Patient Services Manager collaborates closely with the Director of Clinical Nutrition Services to provide nutritional rehabilitation for patients who are admitted to the inpatient or residential eating disorder units. The ideal candidate will offer a Foodservice Management lens with the ability to think outside the box and innovate practices for catering to a specialized population in which food truly is medicine. On-Site Location is a national healthcare system specialized in the treatment of eating disorders. This is the largest 24-hour inpatient and residential care facility for adolescents and adults with eating disorders in the United State, with 83 beds dedicated to residential care and inpatient hospitalization welcoming teens (11 years old and up) and adults of all genders experiencing all eating disorder diagnoses.

Responsibilities:

Liaison between Food and Nutrition Services Department and Clinical Nutrition Department

· Executing menu cycle and snack rotation and monitoring for variety, visual and sensory appeal

· Oversees food allergy management:

• Collaborating with the Director of Clinical Nutrition to create allergen-free menus and snack rotations
• Creates and implements protocols to prevent allergen exposures
• Completes audits as indicated of such practices and protocols

· Monitoring food safety practices and assisting with food safety training for ABM and Client employees

· Overseeing and coordinating dining room inventory practices

· Assuring serving size, approving product/ingredient substitutions

· Managing foodservice software, Dietary Food Management (DFM), used by ABM & Client for menu creation, selection, production, etc.

• Troubleshooting interface issues between DFM & TIER (EMR).
• Updating recipes, ingredients, nutritional content, allergies, etc. as indicated
• Leading creation of menus/menu cycles in DFM (vegan, gluten-free, etc.)

· Coordination of ingredients and equipment needed for execution of the coaching kitchen

· Assisting clinical dietitian in obtaining food items for executing therapeutic food exposures

Food and Nutrition Services Management

• Manages and provides guidance for Food and Nutrition Services Department
• Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team. Communicates with Director of Clinical Nutrition, Food and Nutrition Services Director and staff members to ensure high quality food service for our patients.
• Develops, facilitates, and monitors the process for customer service and patient satisfaction improvement initiatives and suggests new methods that lead to better service. Identifies and implements changes as needed to ensure continual improvement in patient services to meet the department’s patient satisfaction goal.
• Ensures all policies and procedures for Patient Food Service are implemented and maintained. Including proper operation of IT systems, e.g. DFM.
• Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.
• Develops/coaches department associates to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, hospital staff, patients and customers.
• Promotes and drives departmental TQM/Customer Service initiatives; makes rounds with patients to assess if their meal service expectations are being met and implement service recovery as needed.
• Proactively report pertinent feedback to FNS Director in a timely manner.
• Directs staff on the proper of all supplies/equipment within the patient services area; notifies maintenance of equipment in need of repair and/or works with outside contractor; take corrective action as needed until equipment operable.
• Work in conjunction with buyer to order food, supplies and equipment as needed, staying within budget.
• Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required.
• Follows Universal Precautions/Infection Control Procedures.
• Demonstrates understanding of HIPAA Privacy Act; maintains confidentiality of patient information.
• Actively participates in customer service improvement initiatives and suggest new methods that lead to better service.
• Works closely with Executive Chef to ensure continuous communication regarding the menu, costs and availability of products for the patient services operation.
• Develops and implements cleaning schedules, completes sanitation inspections and develops reports for FNS Director.
• Ensures temperature records for food, coolers and freezers are completed and filled per policy and procedure.
• Develops Patient Services staff schedules within budgeted master schedule. Monitors staffing daily ensuring all positions are filled; moves staff/adjust schedules as needed to maintain service.
• Documents employee report offs and reports occurrences to FNS Director.
• Demonstrates ability to work and complete all job tasks for all kitchen and tray assembly positions, especially the automated operation (DFM); works in absence of staff to maintain services, if needed.
• Assists in hiring and training new employees – interviews candidates for Patient Services positions.
• Ensures that all food items are visually inspected and tasted prior to the start of each meal patient meal service; ensures proper action is taken if any items found to be below standard.
• Conducts daily shift huddles with patient services staff. Verifies all food temperatures, portioning and placement of items on trays.
• Monitors tray assembly (tray line) operation, food production, sanitation and safety; identifies problems and directs staff to corrective action to resolve and prevent reoccurrences.
• Ensures all opened/leftover food is stored properly.
• Is able to lead the department in the absence of the FNS Director.
• Participates in budgeting for cost of food, supplies and capital equipment.
• Ensures department and annual facility training programs are completed within given timeframes; conducts in-service training with patient services team.
• Assists with maintaining employee files, time and attendance records and corrective action process; aware of and enforces all HR procedures as noted in employee personnel manual.
• Participates in annual performance evaluation process for all patient service staff ensuring reviews are completed per facility guidelines and time frames.
• Takes responsibility for self-development – supports a learning environment.
• Attends outside educational seminars pertinent to patient satisfaction and service as well as regulatory issues.
• Reports to work on time, requests time off in advance, follows ABM Healthcare Support vacation and attendance policies and procedures guidelines.
• Participates in facility community service events or does volunteer work in community.
• Completes other duties as assigned by Food and Nutrition Services Director.
• Actualizes the ABM Healthcare Support Services Mission, Vision and Value statements.
• Maintains professional behavior consistent with the role, as well as maintain composure in difficult interpersonal situations.
• Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from the customers with a can-do attitude. Follows up on requests with a sense of urgency.

REPORTING RELATIONSHIPS:

· Reports directly to and receives direction from the Food and Nutrition Services Director.

· Works cooperatively with peers on the Food and Nutrition Services team, ABM Healthcare Support FNS Management Team and Regional Directors of Operations (RDO).

· Directs hourly associates and supervisors on the day-to-day activities of the operation.

POSITION REQUIREMENTS:

Education/Training: 

Required: Bachelor’s Degree

License(s): 

Required: Registered Dietitian

Preferred: Completion of ServSafe® Sanitation Certification Course preferred.

Job Knowledge/Experience Required:

· Three to five years supervisor/management work experience in a food service/healthcare environment. 

· Remains current concerning sanitation guidelines.

Language/Writing/Communication Requirements:

· Verbal and interpersonal skills necessary to interact effectively with co-workers and vendors. 

· Able to communicate effectively in both written and verbal formats. 

· This position requires the use of telephone and email throughout the day. 

· Able to accurately review and process data and attend to detail.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

About the Company:
ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300 offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300 offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

Company Size:
10,000 employees or more

Industry:
Business Services - Other

Founded:
1909

Website:
http://www.abm.com/

Salary : $70,000 - $80,000