What are the responsibilities and job description for the Enterprise Service Desk I position at Able Forces?
Company Description
Able Forces, founded by 2 veterans, is a 501(c)(3) non-profit providing professional, career-oriented employment exclusively to Wounded Warriors and Disabled Veterans.
The primary focus of employment for our Warriors is on Federal and Commercial contracts. Our contracts reflect a variety of professional disciplines including Military Subject Matter Experts (SMEs), Military Analysts, Administrative and Program Management Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared environments.
Able Forces employment opportunities focus exclusively on career-oriented, entry to senior level positions.
We are currently executing contracts in Washington DC Metro Area, Alexandria VA, Huntsville Alabama, Ft. Benning GA, and Orlando/Tampa FL. Existing customers include:
- U.S. Army PEO STRI
- Missile Defense Agency
- Special Operations Command
- Ft. Belvoir Mark Center
- Military One Source
- Department of Energy
Job Description
Essential Duties and Responsibilities:
Under direct supervision:
• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
• Execute scripts
• Produce tailored reports
• Conduct audits
• Conduct Tier 1 analysis for Service Desk escalation
• Open and close tickets
• Correlate events and incidents for management of Information Technology Services
Qualifications
Minimum Requirements:
• Must be a Veteran
- Active Secret Clearance or have the ability to obtain one
DoD 8570 Baseline Compliance Level II (must have at least one):
• GSEC • Security CE • SSCP • CCNA- Security • GISA • CISSP (or Associate) • GCIH • CASP • GCED
AND
Computing Environment (CE) certification (must have at least one)
Examples of acceptable CE certifications: MCP, MTA, MCTS, MCSA, CCNA, Server CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, Windows Server 2012, MCSE Server Administrator, Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, VCP 4, VCP 5
Note: A CE, Server CE and CCNA can be used to complete the Computing Environment (CE) certification requirement if the applicant has at least one other 8570 Baseline certification. For example if an applicant has Security CE and A CE, the Security CE would be used for baseline and A CE would be used for Computing Environment (CE)
NOTE:
We are willing to review all certifications a candidate has as long as they have at least one of the 8570 baseline certifications first.
• As this contract is expected to last at least 5 years, applicants who are working to complete certifications can contact us now for an initial intro and continue to follow up as certifications are acquired.
Additional Information
Basic information:
Position: Enterprise Service Desk (ESD) Level 1 support
Start date: 12 March 2015
Hourly: $24.67
Health & Welfare: $4.02 per hour
Full benefits package available
Paid Time Off
10 Days Vacation
5 Days Sick
11 Federal Holidays
Location: Ft. Worth, Texas
Salary : $4