Customer Service & Administrative Coordinator

Customer Service & Administrative Coordinator

We are seeking a professional, organized, and detail-oriented individual to join our office team as a Customer Service & Administrative Coordinator.

For over 55 years, our company has been providing life safety services to customers throughout the region. We are a stable, growing organization that takes pride in delivering exceptional service while maintaining a positive, team-oriented work environment. As we continue to grow, we are looking for the right person to become part of our team and help support our daily operations.

One of the things that sets us apart is our people. Our office is a relaxed, professional environment with a strong culture of teamwork and mutual respect. Many of our employees have been with us for years, with an average tenure of approximately 15 years, reflecting our commitment to creating a workplace where people can build long-term careers.

Responsibilities

• Contact customers regarding outstanding invoices and collections.
• Make outbound calls to confirm service appointments and communicate with customers.
• Assist with dispatching and scheduling support.
• Enter customer, service, and account information into company software systems.
• Perform accurate data entry and maintain electronic records.
• Scan, organize, and maintain digital and physical documents.
• Update and maintain Excel spreadsheets, reports, and customer records.
• Assist with QuickBooks data entry and administrative functions.
• Support the sales team by preparing proposals, customer paperwork, and related documentation.
• Enter and maintain information within the company's proprietary software system.
• Provide general administrative and office support as needed.

Qualifications

• Excellent verbal and written communication skills.
• Professional and friendly phone manner.
• Comfortable speaking with customers throughout the day.
• Strong computer and technology skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• QuickBooks experience preferred.
• Accurate data entry skills with strong attention to detail.
• Highly organized and dependable.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Prior experience in customer service, office administration, collections, dispatching, or administrative support is preferred.

What We're Looking For

The ideal candidate is personable, organized, comfortable on the phone, and enjoys helping customers while supporting the daily operations of the office. This individual will play an important role in assisting our customers, service department, and sales team while ensuring information is entered accurately and documentation is properly maintained.

We are looking for someone who wants to become a valued member of our team and grow with our company for years to come.

Job Type: Full-Time
Schedule: Monday-Friday
Pay: Based on Experience

If you're looking for a long-term opportunity with a well-established and growing company that values its employees, we'd love to hear from you.

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Experience:

• Outbound calling: 1 year (Required)

Ability to Commute:

• Manhattan, NY 10001 (Required)

Work Location: In person

Salary : $21 - $25