Program Manager - Spinal Cord Injury Services

Job Description: We are seeking a dedicated and experienced Program Manager who will be responsible for the strategic planning, implementation, and daily management of statewide community-based programs designed for individuals with spinal cord injuries (SCI) through our contract funded from the Arizona Governor’s Council on Spinal and Head Injuries. This role focuses on enhancing quality of life through resource facilitation, education, outreach, peer mentorship, access, community reintegration, and advocacy. The Program Manager leads staff, manages contract-funded initiatives, and builds partnerships with healthcare providers, rehabilitation centers, and community agencies to ensure holistic support to those with SCI. 

Duties and Responsibilities of the SCI Contract Program Manager:

• Ensure the effective delivery of programs and services under the Arizona Governor’s Council of Spinal and Head Injuries SCI Contract


• Ensure all programs align with the purpose of the contract
  
  
  
  • Oversee resource facilitation to assist clients in accessing community services, funding, vocational rehabilitation, and other community resources.
  
  
  • Design, implement, and evaluate community-based services that support independence for individuals with SCI:
  
  

• Education sessions

• In person


• Hybrid


• Virtual


• Statewide
  
  
  
  • Outreach opportunities
  
  


• Primary Representative for contract at community events, meetings and conferences
  
  
  
  • Schedule SCI support groups
  
  


• In person


• Hybrid


• Virtual


• Statewide
  
  
  
  • Schedule peer mentoring training sessions
  
  


• In person


• Hybrid


• Virtual


• Statewide
  
  
  
  • Statewide community outing programs
  
  

• Cultivate and manage partnerships between the organization and Arizona hospitals, SCI rehabilitation centers, and state agencies to facilitate referrals and community transition.


• Manage contract budget, ensuring compliance with contract requirements. 


• Monitor and evaluate the effectiveness of programs and services provided under the SCI contract. 


• Develop and oversee Annual Action Plans for the contract


• Prepare for and participate in Monthly Action Plan tracking meetings.


• Prepare and submit draft for Monthly Reports for Knowledge Service, Contract Administration and internal Ability360 software reporting and documentation.


• Supervise, mentor and support contract staff, interns and volunteers.


• Provide training and education on SCI-related topics, including accessibility, health equity, and disability rights.


• Perform administrative aspects of Ability360 required for Ability360 Employees including shared scheduling and documents.


• Maintain SCI specific website
  
  
  
  • SCI Resource List
  
  
  • Event Calendar
  
  
  • Service descriptions
  
  
  • SCI Education
  
  
  • Testimonials
  
  


• Develop and maintain marketing materials including social media, print and public relations.


• Collaborate with development department for additional grants and funding to serve SCI services (i.e. transportation and items related to SCI services not in contract).


• Maintain proper documentation in membership software including, but not limited to, account balancing and minor budgetary accountability.


• Maintain schedule integrity according to Easy Time Clock management.


• Perform other job-related duties as assigned.

Hours: Work schedule requires a great deal of flexibility and is dependent upon program needs and will include some evenings and weekends. Travel throughout the state of Arizona will be required on a monthly basis. Please only apply if you can fulfill the time requirements.

Supervisory Responsibility: This role with coordinate the recruitment, train and supervise program contract staff, SCI Program Coordinator, volunteers, interns, providing ongoing mentorship and performance assessments.

Knowledge, Skills, and Abilities: Proven track record of managing teams, budgets and professional partnerships. Strong knowledge of SCI rehabilitation, community resources, and ADA regulations. Strong interpersonal, organization, and problem solving skills. Must have strong leadership skills. Excellent written and verbal communication skills. Proficient in budgeting, and data management software. Proficient in Microsoft Word, Outlook, PowerPoint, and Excel. Strong time management skills and the ability to manage multiple projects in a fast-paced environment. Ability to monitor, evaluate and interpret outcomes pertaining to contract. Ability to use technology to manage, evaluate and improve programs and services. 

Qualifications: Master’s degree with documentation in Social Work, Public Health, Rehabilitation Services, or a related field and one year of experience of providing similar services or hold a Bachelor’s degree with two to three years of professional experience in community-based services, disability services, or rehabilitation, with at least two years in a supervisory role. Experience with SCI or personal experience with disability is a strong plus.

Clean criminal background required.

Working Conditions: This role has state-wide responsibilities in Arizona. Travel to each region in Arizona will be needed on a regular basis. This manager with be based out of the Ability360 office in Phoenix, AZ however working remote will be available based on contract programming schedules. Pressures and stress of the position include dealing with crisis situations, meeting deadlines and supporting a wide variety of participant and staff needs. High level of responsibility, including supervision of staff, volunteers and interns.

Ability360 will abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

 Further, Ability360 will not discriminate against any employee or applicant on the basis of sexual preference, or any other protected status under Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination and Employment Act, State Executive Order No. 75-5, the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act.