What are the responsibilities and job description for the Front Office Supervisor position at Ability Rehabilitation?
Company Description
Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in seven counties, with a total of 23 outpatient clinics, and we are still growing, so join our company and grow with us!
Job Description
We are seeking a professional and organized Front Office Supervisor to join our team in Sanford, United States. As the Front Office Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service.
At Ability Rehabilitation, we believe in fostering a rewarding and supportive work environment. We offer:
Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in seven counties, with a total of 23 outpatient clinics, and we are still growing, so join our company and grow with us!
Job Description
We are seeking a professional and organized Front Office Supervisor to join our team in Sanford, United States. As the Front Office Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service.
- Oversee and coordinate all front office operations, including check-in/check-out procedures, reservations, and guest inquiries
- Supervise, train, and mentor front desk staff to maintain high standards of customer service
- Manage daily staff schedules and assignments to ensure optimal coverage and efficiency
- Handle patient complaints and resolve issues promptly and professionally
- Collaborate with other departments to ensure seamless patient experiences
- Implement and enforce organization policies and procedures
- Assist in developing and implementing strategies to improve patient satisfaction and operational efficiency
- Ensure compliance
- Generate and analyze reports on front office performance
- 2-3 years of experience in medical office front office operations, with previous supervisory experience preferred
- Associate's degree or related field preferred
- Strong leadership and communication skills
- Excellent customer service orientation with the ability to handle challenging situations professionally
- Proficiency in EMR software (s)
- Demonstrated problem-solving skills and ability to make quick decisions
- Strong multitasking and time management abilities
- In-depth knowledge front office operations, procedures, and industry standards
- Experience in staff training and development
- Ability to work flexible hours PRN.
At Ability Rehabilitation, we believe in fostering a rewarding and supportive work environment. We offer:
- Competitive salary
- Excellent benefits package including 401k, health, dental, vision, and generous paid time off
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Employee Assistance Program (EAP)
- Investment from a company that wants you to succeed and thrive