Mental Health Office Manager

Job Type: Full-time
Experience: 2 – 3 years (Preferred)
Location: Tallahassee, FL

Position Summary:

Ability Plus Mental Health Clinic is seeking a professional and experienced office manager with experience in Mental Health to manage offices in Tallahassee, FL. The Ideal candidates must have relevant experience in managing medical, psychiatric, and behavioral health offices and subordinate staff members. Carry out supervisory responsibilities by the organization policies and applicable laws.

Tasks:

Duties Include but are Not Limited to:

• Direct supervisory responsibility for two or more employees.
• Interviewing; recommendations for hiring and training employees.
• Planning, assigning, and directing work; reviewing performance.
• Monitoring the medical staff and coordinating the schedule.
• Providing leadership to the medical billing/intake department to ensure optimal cash flow, project management, as well as improved relations with physicians, patients, and other customers.
• Designing, executing, and ensuring policies and procedures are adhered to, as well as fine tuning effective billing/intake processes for improvement.
• Managing the revenue cycle and be the point and go-to person in the practice for all processes relating to coding and billing.
• Planning and directing workload coding, patient insurance documentation, data processing, and billing and collection to achieve efficient account collection and accurate billing.
• Preparing and analyzing insurance contracts, weekly and monthly financial reports, and accounts receivable reports.
• Supervising the billing/intake department operations; perform duties such as charge entry, payment posting, reimbursement management, referral intake and insurance verification, claim submissions, and accounts receivable follow-up.
• Carry out audits of current procedures and processes, discovering billing/intake operations areas to improve on and effect the necessary actions.
• Training, allocating work, and resolving problems among billing office personnel.
• Ensuring quality and appropriate trainings are provided to newly hired and existing staff through effective supervision and coordination of the training process, and by adhering to established company operating policies, procedures and systems, protocols, techniques, and standards.
• Coordinating time away requests of team members to ensure the daily functions of the department is not negatively affected.
• Carrying out analysis of trends affecting coding, charges, accounts receivable, and collection, and assign manageable tasks to billing staff.
• Ensuring the Practice carries out all its activities by its overall protocol, and that they comply with payer, State, and Federal requirements, regulations, and guidelines.
• Remaining updated on HIPAA and all other health information management issues and regulations.
• Ensuring strong team building and protocol in the Practice by holding staff meetings as required.

Qualifications/Requirements:

• Bachelor’s degree or additional four (4) years of experience (in addition to the minimum experience requirements listed below) in lieu of degree.
• Five (5) years of revenue cycle or other applicable experience.
• 3 years’ experience working in a medical office setting.
• Excellent written, verbal, communication, and customer service skills.
• Experience delegating and supervising office staff.
• Ability to multitask and prioritize projects.
• Must have EMR/EHR experience (Athena EHR experience preferred).