What are the responsibilities and job description for the Virtual Support Agent position at Ability Composites?
The Virtual Support Agent provides remote administrative support, customer communication handling, documentation management, and coordination between engineering, production, and supply chain teams. The ideal candidate is detail-oriented, organized, and comfortable working in a high-compliance environment.ResponsibilitiesManage and route incoming emails, tickets, and inquiries from customers, vendors, and internal teamsPrepare documents, reports, schedules, and communication summariesSupport engineering and production teams with task coordinationMaintain calendars, meeting scheduling, and remote communication channelsServe as the first point of contact for customer or supplier communicationAssist with order status updates, documentation requests, and basic technical information routingHandle customer service tickets in a professional and timely mannerCoordinate with sales, procurement, and engineering when neededMaintain accurate digital records, logs, and documentation in compliance with aerospace standardsHelp prepare and distribute internal forms, purchase orders, work instructions, and quality documentationSupport secure handling of controlled documents (following ITAR/EAR rules if applicable)Assist with ERP data entry, order updates, and job-tracking activitiesMonitor workflow dashboards and notify team members of urgent updatesSupport supply chain teams in tracking delivery schedules and vendor communicationsAssist with compliance documentation, audit prep, and quality support tasksProvide basic support and troubleshooting for remote communication tools (Teams, Zoom, email systems)Submit and track IT tickets on behalf of staff if requiredSkills & QualificationsExperience in a support, administrative, customer service, or coordination roleStrong written and verbal communication skillsExcellent organizational skills and attention to detailAbility to multi-task and manage time efficiently in a remote settingComfortable using digital tools:Email & communication platforms (Teams, Slack, Zoom)ERP/MRP systems (training can be provided)Microsoft Office or Google WorkspaceTicketing & workflow systems (ServiceNow, Jira, etc.)Ability to follow strict compliance and documentation procedures
Salary : $19 - $26