What are the responsibilities and job description for the Software Support Analyst position at Ability Composites?
The Software Support Analyst provides technical support, troubleshooting, and system maintenance for enterprise and manufacturing software applications. This role works closely with engineering, production, quality, and IT teams to resolve system issues, support users, and ensure compliance with aerospace regulations and security requirements.ResponsibilitiesProvide Level 1–2 support for enterprise and manufacturing software applicationsTroubleshoot application issues, user access problems, and system errorsDiagnose root causes and coordinate resolutions with internal IT teams or software vendorsMonitor system performance and escalate issues as requiredRespond to user support tickets and service requests in a timely mannerAssist users with software functionality, workflows, and best practicesDevelop user guides, FAQs, and basic training materialsSupport onboarding and training for new system usersSupport ERP, MRP, MES, PLM, and quality management systemsAssist with software upgrades, patches, and configuration changesPerform system testing and validation before production releasesMaintain application documentation and support recordsEnsure software usage aligns with ITAR, EAR, and cybersecurity policiesSupport audit readiness and documentation requirementsFollow change-management and access-control proceduresMaintain confidentiality of sensitive technical and production dataIdentify recurring system issues and recommend improvementsCollaborate with cross-functional teams to optimize software workflowsTrack and report support metrics, incidents, and resolution timesSkills & Qualifications1 years of experience in application or software supportStrong troubleshooting and problem-solving skillsExperience supporting business or manufacturing software systemsUnderstanding of databases, system integrations, and user access controlsStrong documentation and communication skillsFamiliarity with ERP/MRP systems (SAP, Oracle, Epicor, JobBOSS, NetSuite)
Salary : $42 - $45