Fiscal Management Services Enrollment Agent

Position Summary: The FMS Enrollment Agent is responsible for executing program policies, procedures, and practices that ensure compliance with regulatory agencies. The FMS Enrollment Agent will perform tasks in accordance with program mandates such as the processing of new-hire paperwork, providing support to individuals in the completion of paperwork, and providing training to all parties on program policy and procedures. Also assists individuals in both English and Spanish (verbally and in writing)

Essential Functions (Primary Duties):

• Coordinate, verify, and process FMS enrollment paperwork for all parties by phone, email, or in person as required. This includes, but is not limited to performing background checks, verification of identity, and submissions into state-run systems.
• Train all new and existing parties on proper completion of mandated documentation, including but not limited to activity notes, timesheet submissions, and training verifications.
• Ensure activity notes and timesheets meet the needs of the consumers.
• Ensure restrictive procedures and restraints are not being used.
• Handle day-to-day office visits and phone calls by all parties.
• Document all interactions and updated demographic information within the agency database within 24 hours.
• Identify and document critical incidents and assist with evaluating incident data and trends.
• Attend Individualized Service Plan (ISP) meetings and provide updates on service needs.
  
  
  

Role Qualifications:

• Excellent computer skills with knowledge of Word, Excel, and web-based systems.
• Function as part of a team, working cooperatively with colleagues and supervisor.
• Excellent interpersonal skills.
• Ability to remain highly organized with acute attention to detail.
• Flexibility to adapt to a rapidly changing work environment.
• Effective time-management skills.
• Ability to effectively identify issues and develop, recommend, and implement a solution.
• Must have reliable means of transportation.
• Must be willing to travel to Berks and Schuylkill counties.
• Must complete criminal history clearances – PA State Police Clearance and Child Abuse Clearance.
• Fluent in English and Spanish (verbal and written) required.
  
  
  

Education/Relevant Work Experience:

• Education: High school diploma or GED preferred.
• Work Experience: Minimum of 1 year working with individuals with disabilities or in a human services or related field required.
• Personal Experience: Minimum of 2 years working with an individual with disabilities may be considered.
• Required to obtain Office of Developmental Programs (ODP) Certified Investigator’s Certificate within one year of hire.