What are the responsibilities and job description for the VTC Technician position at Abile Group, Inc.?
Overview
Abile Group has an exciting and challenging opportunity for a VTC Technician on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities
Operations & Incident Management
- Monitors live sessions: Actively monitors VTC sessions, hardware, and conferences using the Cisco (TMS) & (CMS) to preemptively identify audio/video issues.
- Tier I-III Support: Acts as the first responder for VTC issues. Provides immediate remote support (via VNC Viewer or TMS remote control) and in-person technical assistance when required.
- Ticketing & Trending: Leverages the Service Plus ticketing system to maintain strict accountability of problems and resolutions, identifying trends to recommend system improvements.
Scheduling & Event Coordination
- Event Management: Schedules and manages local and remote AV/VTC events, including the reservation of physical room space across NCE Campus East and West.
- Network Coordination: Resolves scheduling conflicts for NGA conference rooms across multiple networks.
- Secure Comms: Schedules Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
- Session Services: Assists customers with recording VTC sessions as needed.
Engineering & Installation
- Lifecycle Management: Performs new hardware installations, implements software/firmware upgrades, and modifies existing setups across multiple vendor models of collaboration endpoints.
- Escalation: Collaborates seamlessly with engineering teams to resolve complex or out-of-scope issues.
Documentation & Training
- Technical Writing: Develops and maintains operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
Qualifications
Clearance Required: TS/SCI with ability to obtain a CI Poly.
Degree and Years of Experience: Bachelor's plus 6 years of experience.
- 3 years of progressive experience in A/V operations, IT support, or VTC administration.
Required Certifications:
- DoD 8140 IAT Level II Compliance or higher.
- Security Certification.
Required Skills:
- Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.
- Additional technical proficiency with devices from manufacturers such as AMX, Extron, Crestron, and planar.
About Abile Group, Inc.
Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.
Hiring Statement
Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.