Unified Communications Engineer

Abile Group has an exciting and challenging opportunity for a Unified Communications Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Collaborates with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
• Supports Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives.
• Takes ownership of support issues and work towards successful resolution with customers.
• Provides technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Oversees the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
• Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment, and ongoing upgrades and improvements to existing systems.
  
  
  

Clearance Required TS/SCI with ability to obtain poly.

Degree and Years of Experience Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.

• 8 years of related systems engineering experience in Unified Communications.
  
  
  

Required Skills

• Expert-level understanding of Cisco Unified Communications design, architecture, requirements, and functions.
• Expert-level technical proficiency in Cisco Unified Communications system engineering and administration.
• Experience with various collaboration tools Microsoft Teams, Call Manager 14 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
• Coordinate with source data custodians to understand the data required for specific requirements.
• Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
• Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
• Conduct integration proof of concept testing as required.
• Provide weekly status reports to managers and stakeholders.
• Strong expertise in WAN network facilities and protocols.
• Demonstrated attention to detail and a logical approach to manipulating large data sets.
• Excellent interpersonal, oral, and written communication skills.
  
  
  

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise.

Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.