Record Retrieval Specialist

We are looking for detail-oriented and motivated candidates to join our growing team as a Record Retrieval Specialist. This person would be calling physician's offices and hospitals to request medical records. All communication with facilities is documented both by paper and within our in-house computer system.

The ideal candidate would take pride in strong customer service and communication skills. If you are a naturally high producer with a strong sense of urgency, then this position might be for you.

This role is an ONSITE at our Tomball, TX office, full time positon with a standard work schedule Monday-Friday (standard hours). It may be necessary to work overtime depending on business needs.

Essential Functions

Route work orders/mail to appropriate Retrieval Specialist/departments in a timely manner.
• Maintain an organized bin rotation of all work orders in your control.
• Enter system updates/notes for inter-departmental work flow. (Examples: processing checks, transfers, film breakdowns, and ordering of films) Research and forward case settled/cancel Emails received from client relations to the appropriate employee and department in a timely manner.
• Forward Time Waivers received from client relations to the appropriate employee with instructions on handling.
• Performing preliminary research on bad addresses on new serves returned from the field.
• Transferring orders to other departments and offices and editing the addresses appropriately.
• In branch offices, the Support position includes acting as receptionist and transferring all incoming calls to the appropriate employee.
• Expedites new orders by calling and verifying addresses and business hours and attempting to fax authorization and WC orders.
• Any additional tasks the supervisor may assign.

Marginal Functions

• Assist with clerical duties such as fax or mail.

Educational Requirements

• High school graduate and/or GED equivalent. Some college desirable but not required.

Experience Requirements

• Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
• Level II requires 1 year within a Document Retrieval position and/or equivalent experience.

Skills and Abilities

• Good understanding of the organization's goals and objectives.
• Introductory analytical, problem-solving abilities and decision making abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Introductory written, interpersonal and organizational skills.
• Some understanding of the internal processes of medical facilities and med-legal terminology.
• Ability to type 35 wpm.
• Bi-lingual a plus.

WHO WE ARE:

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans