What are the responsibilities and job description for the Operations Manager position at ABHS?
Job Summary
The Operations Manager is responsible for the non-clinical operational leadership of the residential facility. This role oversees the daily management of key support departments, including Residential Support Staff (RSS), Front Desk/Administrative staff, as well as the main point of contact for facilities and kitchen operations. The Director of Operations ensures that the facility operates as a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.
Essential Duties and Responsibilities
Daily Operations
- Oversee the daily operation of the residential program to ensure a safe, organized, and therapeutic environment.
- Monitor daily programming and operational activities to ensure smooth facility operations.
- Serve as the on-site operational resource for staff, addressing routine issues and escalating significant concerns to the Director of Operations.
- Ensure facility policies, procedures, and operational expectations are consistently followed.
- Participate in daily shift transition meetings and communicate operational updates to leadership.
Staff Supervision
- Provide direct supervision, coaching, and support to Residential Support Staff (RSS), Direct Care staff, Front Desk personnel, and other members of the operations team.
- Monitor employee performance and provide ongoing feedback regarding job expectations.
- Assist with employee orientation and competency-based training related to facility operations, safety procedures, documentation, transportation, and professional conduct.
- Ensure staff maintain appropriate client supervision and therapeutic boundaries.
- Address routine staff performance concerns and communicate disciplinary issues to the Director of Operations.
- Promote teamwork, accountability, and a positive workplace culture.
Staffing Coordination
- Coordinate daily staffing assignments to ensure required staffing ratios are maintained.
- Respond to staff call-outs by arranging appropriate shift coverage.
- Monitor staffing levels throughout each shift and communicate anticipated shortages to the Director of Operations.
- Assist with schedule adjustments and operational coverage needs as assigned.
Facility Operations and Safety
- Conduct routine facility rounds to identify operational, safety, or maintenance concerns.
- Report maintenance needs and coordinate follow-up with the Facilities Director as directed.
- Ensure living areas, offices, common spaces, and program areas remain clean, safe, and organized.
- Assist with implementation of emergency preparedness procedures, fire drills, and other safety activities.
Client Support Operations
- Coordinate resident transportation schedules and ensure transportation is completed safely and efficiently.
- Monitor client movement throughout the facility to ensure supervision requirements are maintained.
- Support crisis response efforts by coordinating staff and ensuring operational needs are met during emergencies.
- Collaborate with clinical staff to remove operational barriers affecting client care.
Compliance and Documentation
- Conduct routine audits of operational documentation for accuracy and completeness.
- Assist in maintaining a survey-ready environment through routine monitoring of operational practices.
- Ensure staff complete required operational documentation in a timely manner.
- Report compliance concerns to the Director of Operations.
- Participate in quality improvement initiatives related to residential operations.
Communication and Collaboration
- Maintain regular communication with the Director of Operations regarding staffing, facility issues, incidents, and operational concerns.
- Collaborate with Clinical Leadership, Nursing, Facilities, Food Services, and other departments to support coordinated client care.
- Participate in leadership meetings as assigned.
- Serve as a role model for professionalism, accountability, and resident-centered care.
Qualifications
- Bachelor's degree in Healthcare Administration, Human Services, Business Administration, or a related field preferred.
- Minimum of three (3) years of experience in behavioral health, substance use treatment, residential services, healthcare, or a related setting. One (1) year of supervisory experience preferred.
- Demonstrated leadership, organizational, and problem-solving skills.
- Strong communication and conflict resolution abilities.
- Proficiency with Microsoft Office and electronic health record systems preferred.
- Valid driver's license with an acceptable driving record.
- Knowledge, Skills, and Abilities
- Ability to supervise and motivate multidisciplinary staff.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced, 24/7 residential environment.
- Knowledge of residential treatment operations and safety procedures.
- Ability to remain calm and make sound decisions during crises.
- Effective interpersonal and professional communication skills.
- Physical Requirements
- Ability to walk throughout the facility for extended periods.
- Ability to lift up to 30 pounds.
- Ability to respond quickly during emergencies.
- Ability to work evenings, weekends, holidays, and participate in an on-call rotation as required.
Salary : $60,000 - $70,000