What are the responsibilities and job description for the Operations Specialist position at ABERCROMBIE & KENT USA LLC?
Position Summary
The Operations Specialist is responsible for managing complex, luxury itineraries to ensure excellent service and delivery.
Responsibilities and Accountabilities
- Manage itinerary and trip details to ensure operational excellence
- Manage reservations with the various suppliers of each itinerary, including lodging partners, guides, and activity providers.
- Collaborate and work with suppliers so they are trained on the high operational and brand standards set by Abercrombie & Kent
- Collaborate with ground suppliers to design new Insider Access programs
- Continuously research new ideas for creating new experiences and improving operational excellence
- Collaborate with teammates to share destination knowledge
- Travel to destinations to meet with suppliers and learn new ideas for experiences and itineraries
- Research new Insider Access programs to continuously improve destination knowledge and creativity
Skills and Abilities
- Excellent verbal and written communication skills
- Detail-oriented with excellent organizational skills and ability to multi-task
- Prefer geographic, cultural, and natural history knowledge in key destinations, including the Northern Rockies, Southwest, Pacific Northwest, California, Alaska, British Columbia, or Alberta
- Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to collaborate and work in a team environment
- Excellent interpersonal skills
- Must be able to read/write/speak in English
- Foreign language skills preferred
Education and Experience
- Associate or bachelor’s degree preferred or equivalent experience
- Two years of travel industry experience preferred
- Operations experience preferred
- Knowledge of key destinations including the Northern Rockies, Southwest, Pacific Northwest, California, Alaska, British Columbia or Alberta
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