What are the responsibilities and job description for the Boutique Assistant Director position at Abel Richard?
About Abel Richard
Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in New York City, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that blend technology, high-performance material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard carries forward a legacy of Italian craftsmanship, precision engineering, and artistic expression. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. As the Maison continues to expand across key luxury markets, it remains focused on delivering exceptional service, meaningful client relationships, and a distinctly modern luxury experience.
Position Overview
The Boutique Assistant Director is a senior leadership role responsible for supporting boutique performance, client development, and operational excellence in one of the world’s most competitive luxury retail markets. Serving as the second-in-command to the Boutique Director, this individual helps lead the team, drive business results, and uphold the standards of the Maison. This role is ideal for a polished luxury retail leader with a strong record of working with high-net-worth and international clientele, developing long-term relationships, and leading in a high-touch environment. The ideal candidate combines commercial strength, operational discipline, and strong personal presence.
Key Responsibilities
- Partner with the Boutique Director to execute the boutique’s commercial strategy, service standards, and business goals
- Drive sales performance through floor leadership, team coaching, and client development
- Build and maintain strong relationships with high-value clients, including collectors, international clientele, and VIP customers
- Lead private appointments, bespoke selling opportunities, and exclusive client events
- Use CRM tools strategically to support retention, re-engagement, and long-term client growth
- Support daily boutique operations, including opening and closing oversight, merchandising standards, and service execution
- Partner with the leadership team to maintain accuracy and discipline across inventory, stock handling, and operational procedures
- Coach and develop Client Advisors and senior team members to strengthen performance and accountability
- Step in for the Boutique Director when needed to ensure continuity in leadership and execution
- Maintain strong product knowledge, brand storytelling, and awareness of the New York luxury market
- Represent Abel Richard with professionalism, discretion, and credibility in all client and team interactions
Required Qualifications
- Minimum 7 years of experience in high-luxury or ultra-luxury retail
- Minimum 3 years of leadership experience in a boutique, flagship, or other high-touch luxury environment
- Proven success serving high-net-worth and international clientele
- Demonstrated ability to drive sales through clienteling, repeat business, and relationship development
- Experience leading a team in a service-focused environment with high standards for presentation and execution
- Strong commercial judgment and operational awareness
- Excellent communication, follow-up, and interpersonal skills
- Strong professional presence, discretion, and emotional intelligence
- Experience with CRM tools, client outreach strategy, and luxury event support
- Availability to work a flexible retail schedule, including weekends, evenings, and peak business periods
Preferred Qualifications
- Experience in luxury handbags, fine accessories, fine jewelry, watches, or other true luxury categories
- Experience supporting top-tier clientele in New York City or another major luxury market
- Multilingual fluency, especially Spanish, Portuguese, French, or Arabic
- Experience with private clients, bespoke services, or appointment-based selling
- Prior experience as an Assistant Director, Senior Manager, Floor Manager, or equivalent senior boutique leadership role
What Success Looks Like
- Strong contribution to boutique sales growth and client retention
- Consistent leadership, accountability, and service execution
- Growth in repeat business, private appointments, and CRM-driven outreach
- Strong operational discipline and brand presentation
- A high-performing team culture grounded in professionalism and hospitality
Why Join Abel Richard
At Abel Richard, you are not simply helping manage a boutique. You are helping shape the future of a modern luxury Maison. This is an opportunity to join a growing brand with a distinctive point of view, a highly curated product universe, and a strong commitment to client experience, craftsmanship, and design excellence.
Equal Employment Opportunity
Abel Richard is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all employees can thrive. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by law.