Computer Operator II - Day Shift

Computer Operator II - Richmond, VA

We are seeking a Computer Operator II for a Richmond, VA-based client environment.

This role is ideal for someone with computer operations, technical support, NOC, data center, or systems monitoring experience. The Computer Operator II will help monitor enterprise infrastructure, follow documented procedures, escalate issues, document incidents, and support recovery activities in a structured operations environment.

Pay:  Up to $25.00 per hour
Schedule: TBD
Shift: 12-hour day shifts
Employment Type: Full Time
Location: Richmond, VA

Responsibilities

• Assist with the daily operation of computer systems.
• Monitor enterprise infrastructure and escalate issues as required.
• Complete daily checklist tasks under supervision.
• Generate required reports and verify the validity and clarity of computer reports before release.
• Report problems to the Senior Computer Operator or supervisor.
• Respond to customer questions and follow up appropriately.
• Report incidents to senior personnel as appropriate.
• Assist with recovery activities needed to restore normal operations.
• Follow established escalation procedures across Computer Operations and related departments.
• Support senior computer operators as needed.
• Track and document issues using a ticketing system or tracking system.
• Maintain and follow SSAE 18 audit requirements.
• Assume duties or coverage for Senior Operators in their absence as assigned.
• Perform additional duties as assigned.
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Required Qualifications

• Two-year technical college degree or comparable experience.
• 12 to 24 months of computer operations experience.
• Comfortable working with computers, technical systems, and documented procedures.
• Ability to monitor systems, recognize issues, and follow escalation steps.
• Strong attention to detail.
• Ability to work 12-hour daytime shifts.
• Must pass a criminal history background check.
• Must pass an FBI-like background check required to obtain a gaming license.

Preferred Qualifications

• Prior experience in a computer operator, NOC, data center, help desk, technical support, or operations support environment.
• Experience with Linux or similar operations tools.
• Experience documenting issues in a ticketing system or tracking system.
• Experience monitoring systems, alerts, or enterprise infrastructure.
• Experience supporting audit-controlled processes, including SSAE 18 requirements.

Benefits

• Medical, dental, and vision insurance options.
• 401(k) options.
• Paid time off and more.

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!