Customer Relationship Partner

Job Description

Job Description

Customer Relationship Partner Job in Portland, OR

I am seeking an experienced Customer Relationship Partner for one of my top national clients with a footprint in Portland, OR.

In this role you will be responsible for maintaining relationships with existing accounts and ensuring that they are being supported in a manner that is in line with the expectations of the organization. This role is critical to the overall success of your zone on an ongoing basis.

You will work in partnership with the Sales Team to ensure that all ongoing client service objectives are met.

Please note : you must be geographically located within the assigned territory.

In this role you will enjoy STABILITY, ROOM FOR ADVANCEMENT, BASE SALARY (PLUS BONUS), and the opportunity to be recognized for the excellent work that you do.

Essential Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and related equipment.
• Maintains accurate records and documentation.
• Manages all follow-up client contact.
• Obtains all required documentation for orders, service scheduling and billing / payment.
• Contacts customers to confirm orders and communicates on any financial obligations before referral for delivery / service scheduling.
• Assesses customer's needs and promotes company products / services at regular visits to office as appropriate.
• Resolve customer issues in a proactive manner.
• Assists stakeholders and groups to understand the products and services available under the contracts.

Required Qualifications

If you feel you have the requisite skills to perform this job with excellence, please respond to this post at your earliest convenience.

My client is motivated to move forward quickly for the right individual.

I look forward to hearing from you.

Thank you!