What are the responsibilities and job description for the Service Project Coordinator position at ABEC Inc?
Description
Position Summary:
The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities:
- Manage all parts orders
- Receive in-coming parts and service calls.
- Research component specific issues.
- Quote part pricing in accordance with ABEC, Inc. policy.
- Complete parts orders.
- Ensure on-time delivery of parts orders.
- Update and maintain all parts listings.
- Assist Project Manager with Service Department project issues
- Recommend improvements to the current system.
- Support research for new project pricing and quotes.
- Verify compliance with company procedures.
- Maintain safe working environment.
- Comply with all safety requirements and standards.
- Execute other tasks as assigned
- Ability to travel when required
Requirements
- High School Diploma or equivalent
- 2 years in customer service or manufacturing
- Knowledge or experience with ABEC’s database, parts system, and company procedures
- Strong detail orientation and excellent communication/listening skills
- Schedule flexibility
- Knowledge of Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Understand and carry out oral and written directions independently
- Ability to build rapport while identifying customers' needs