Field Test Technician

ESSENTIAL DUTIES & RESPONSIBILITIES

· Support the migration of community and database assets from legacy software to new platforms, ensuring continuity and data integrity.

· Track progress and resolve issues throughout the migration process, maintaining clear documentation and communication with stakeholders.

· Develop and maintain a comprehensive survey library categorized by product type and end use to support consistent data collection and analysis.

· Ensure compatibility of question types and response formats across systems to enable seamless data transition and usability.

· Design and implement standardized report templates tailored to specific end uses and business divisions for efficient insights delivery.

· Create detailed Standard Operating Procedures (SOPs) and user-specific onboarding documentation to facilitate smooth adoption of new software.

· Organize and ensure accessibility of image assets—including logos and product visuals—within the new software environment to support branding and reporting needs.

· Facilitate the collection and integration of team members' ideas and preferred working methods to enhance collaboration and efficiency.

· Field Testing/Community Recruitment as needed.

· Ad Hoc testing support as needed.

QUALIFICATIONS: KNOWLEDGE, SKILLS & ABILITES:

· Strong written and verbal communication skills, with the ability to clearly convey technical information and collaborate across cross-functional teams.

· Proficiency in Microsoft Excel, including data organization, pivot tables, and basic formula creation to support tracking and reporting needs.

· Exceptional organizational skills with a keen attention to detail, capable of managing multiple tasks and maintaining structured documentation.

· Demonstrated project management experience, including planning, execution, and follow-up across software migration and process improvement initiatives.

· Experience in community management, with an understanding of user engagement, feedback collection, and platform transition strategies.

· Ability to create and maintain SOPs, onboarding materials, and user guides tailored to diverse audiences and use cases.

· Comfortable working in dynamic environments and adapting to evolving software tools and workflows.

· Excellent Mac or PC computer skills. Other computer skills a plus: Microsoft Office, spreadsheet, database and statistical software

· Must be detail oriented, able to prioritize tasks and work under pressure to successfully meet multiple deadlines

· Excellent communication skills

· Ability to effectively present information and respond to questions from multiple sources

EDUCATION AND/OR EXPERIENCE:

· Education: Bachelor’s degree or appropriate course work/experience in Project Management.

· Experience working with data sets and managing projects

· Ability to engage and recruit testers to build appropriate testing community, as needed.

Job Type: Contract

Pay: $17.00 - $18.00 per hour

Experience:

• convey technical information : 2 years (Preferred)
• collecting and analyzing data: 2 years (Required)
• online surveys: 2 years (Required)
• SurveyMonkey: 1 year (Preferred)
• qualtrics: 1 year (Preferred)
• Mesh01: 1 year (Preferred)

Location:

• Baltimore, MD 21230 (Required)

Ability to Commute:

• Baltimore, MD 21230 (Required)

Work Location: In person

Salary : $17 - $18