What are the responsibilities and job description for the Appliance Operations Coordinator position at ABC Sales & Services Inc?
Job Summary
ABC Sales & Services Inc is seeking an Appliance Operations Coordinator to support daily appliance sales, service coordination, inventory management, and administrative operations. This role helps coordinate appliance deliveries, repair appointments, customer inquiries, technician schedules, and order documentation to ensure efficient service and a positive customer experience.
Common Job Roles
- Appliance Operations Coordinator
- Appliance Service Coordinator
- Appliance Operations Specialist
- Appliance Service Administrator
- Appliance Logistics Coordinator
Key Responsibilities
- Coordinate daily appliance sales, service, delivery, and operational activities.
- Schedule appliance installation, maintenance, and repair appointments.
- Communicate with customers regarding orders, delivery updates, and service requests.
- Coordinate technician schedules and communicate job requirements.
- Track appliance orders, shipments, service appointments, and delivery progress.
- Maintain accurate customer records, work orders, invoices, and service documentation.
- Monitor inventory levels and coordinate appliance and replacement-part availability.
- Assist with processing purchase orders, service requests, and delivery paperwork.
- Identify scheduling conflicts, delayed shipments, and service issues and report them to management.
- Coordinate with suppliers, technicians, warehouse staff, and customer service teams.
- Respond to routine customer concerns and escalate complex issues when necessary.
- Maintain organized operational records and prepare routine reports.
- Follow company policies, customer service standards, and workplace safety procedures.
- Perform additional administrative and operational duties assigned by management.
Requirements
- Previous appliance, customer service, logistics, dispatch, administrative, or operations experience is an asset.
- Strong communication and organizational skills.
- Basic computer, email, spreadsheet, and data-entry proficiency.
- Ability to coordinate multiple appointments, orders, and deadlines.
- Strong attention to detail and recordkeeping abilities.
- Good problem-solving and customer service skills.
- Ability to work independently and collaboratively.
- Reliable, professional, and detail-oriented.
Preferred Skills
- Experience coordinating appliance repair, installation, or delivery services.
- Familiarity with work-order, inventory, or scheduling systems.
- Basic knowledge of household appliances and replacement parts.
- Strong scheduling and logistics coordination abilities.
- Excellent customer communication and follow-up skills.
- Ability to manage changing priorities and resolve routine operational issues.
- Commitment to accurate documentation and efficient service delivery.
About the Company
ABC Sales & Services Inc supports sales and service operations, with activities that may include product coordination, customer support, order processing, and service administration. Effective operations require reliable communication, accurate records, organized workflows, and a strong commitment to customer satisfaction.
Pay: $18.00 - $22.00 per hour
Expected hours: 44.0 per week
Work Location: In person
Salary : $18 - $22