What are the responsibilities and job description for the Customer Service Representative (Remote) position at ABC Legal Services?
About ABC Legal Services:ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview:The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Dakota. Key Responsibilities:Respond to customer support tickets, including answering questions and resolving issues related to existing ordersManage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders onlineRespond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the fieldDocument issues in ConfluenceVisit court dockets for information on case filing and occasionally pull filed papersPerform other job-related duties as assignedQualifications:High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phoneTechnology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferredDocument manipulation experienceAbility to read, write, and speak English Ability to transcribe information, review an order, investigate issues and implement solutionsAbility to perform repetitive tasks with accuracyAbility to maintain a high level of work product in often stressful situationsAbility to anticipate issues and circumvent themAbility to implement new processes and changes and improve performanceTyping speed of at least 55 wpmWe know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!Benefits:Health, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet InsuranceStarting Pay: $15.00 to $17.00 /hrSchedule: Full-time, 7- 4 PST
Salary : $15 - $17