What are the responsibilities and job description for the Confirming Lead position at ABC Legal Services?
About ABC Legal Services:ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview:The Confirming Lead supports the Fulfillment Team by resolving escalated issues and training new hires. This role assists the Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team.Key Responsibilities:Provide daily operational oversight, resolve day-to-day issues and escalate as appropriateCommunicate with Team Leads and Managers via email to resolve issuesCollect and share new information with team and improve their knowledge base by actively training members in new workflowsOnboard new hires and assist new Order Entry teammates with understanding the Filing Confirmation processReview submission of proofs of service, ensuring documents are processed correctlyReview filed collection cases from court, approving documents for serviceMonitor and record team KPI's to ensure team stays focused on achieving KPIPerform other job-related duties as assignedQualifications:Bachelor's degree and at least 1 year of relevant experience required; Experience as a document clerk and/or document management preferredMinimum 1 year in a leadership role preferredExperience working with spreadsheet softwareExperience working with computer/technical softwareWe know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!Benefits:Health, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet InsuranceStarting Pay: $43,000 - $53,000 per year, based on location
Salary : $43,000 - $53,000