Scheduling Coordinator for Interpreter Services

**PART-TIME POSITION**

***THIS IS AN IN-OFFICE POSITION, YOU MUST LIVE IN THE HARTFORD AREA TO APPLY.***

Hours: M-F, must be able to work between 8am and 6pm, 20-30hrs/wk, schedule varies morning and afternoon

ABC Language Services is a language services provider. We are an award-winning firm, founded in 2001, and located in Wethersfield. Our people are friendly, hardworking, and self-motivated. It is a uniquely rewarding experience to be part of a rapidly growing multicultural company.

Position Summary

We are currently seeking a highly organized and detail-oriented Scheduling Coordinator to join our language services team. In this role, you will be responsible for coordinating interpretation assignments by receiving and processing service requests from clients via phone and email, scheduling qualified interpreters, and managing appointment updates, logistics, and last-minute changes. This position requires close collaboration with other coordinators to ensure the accurate and timely fulfillment of interpretation services. The ideal candidate will possess excellent communication and customer service skills, a strong ability to multitask, and the capacity to work independently in a high-pressure, fast-paced environment.

The ideal candidate will be mature, with solid work experience and love talking to people.

Job Duties and Responsibilities:

· Answer incoming calls from clients who are requesting interpreters, changing and/or cancelling appointments.

· Gather and verify appointment information and accurately input data into our unique scheduling software.

· Coordinate jobs with interpreters, provide all information about assignments, and answer any questions specific to appointments.

· Work closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines.

Professional Background and Personal Traits Requirements:

· Preferably 3 years of work experience, with a minimum of 2 years to be considered. MUST have scheduling experience.

· College degree or equivalent work experience preferred.

· Experience should be in an office environment such as medical, legal, banking, or skilled profession with an emphasis in customer service and problem solving.

· Candidate should be a good communicator; able to be easily understood by persons from all linguistic backgrounds.

· Capable of understanding persons with limited English proficiency.

· Excellent computer skills, proficiency in Windows (Outlook, Word and Excel).

· Ability to work in a fast-paced environment with urgent deadlines.

· Professional and positive phone manner with clients.

· Attention to detail while managing multiple tasks.

· Friendly and cooperative attitude is of utmost importance.

Great Benefits

Come and be a part of our amazing team!

Please include a cover letter with your resume.

No phone calls please.

Job Type: Part-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)

Education:

• High school or equivalent (Required)

Experience:

• Office: 3 years (Required)
• Computer skills: 2 years (Required)
• Schedule management: 1 year (Required)
• linguistic industry: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $19 - $24