Bilingual Medical Office Assistant - Pediatrics (English-Spanish)

Overview

Join Our Dynamic Team!
We are excited to invite a experienced, dedicated and compassionate professional to join our recently opened pediatric clinic. Our clinic serves a diverse community with a focus on providing culturally appropriate care, especially for our Hispanic patients. As a Medical Receptionist, you will be a vital part of our team, ensuring the smooth and efficient operation of the office in a kid-friendly environment.

Key Responsibilities:

• Insurance Knowledge: 2-3 years if experience required. Be well-versed in medical insurance processes, including understanding deductibles, co-pays, co-insurance, and prior authorizations to ensure smooth patient flow.
• Customer Service Excellence: Deliver exceptional service to both providers and patients through clear communication, empathy, and attention to detail.
• Phone and Email Communication: Respond promptly and professionally to phone calls and emails, scheduling appointments and answering patient inquiries.
• Office Operations: Ensure all front desk duties are completed accurately, efficiently, and in a timely manner. This includes managing patient check-in/check-out, collecting necessary documentation, and updating patient records.

Major Job Functions:

• Maintain a team approach with staff and patients.
• Greeting, check-in/out, and directing patients.
• Verify identity and enter patient demographic and insurance information.
• Verifies insurance eligibility
• Collect co-payments, balances, or co-insurance at the time of the appointment.
• Manage medical scheduling, including creation of the patient account, appointment bookings, cancellations, and rescheduling using our electronic documentation system.
• Process medical records requests.
• Send, receive and organize medical records and correspondence from previous physicians.
• Scan paperwork into EHR (referrals, photo ID, and authorizations).
• Fax referrals and follow up with referral sources
• Maintain an organized front office filing system
• Maintain tidiness of waiting area
• Maintain patient records in compliance with HIPAA regulations and ensure confidentiality.
• Answers, directs and takes messages of telephone calls and greets patients and visitors in a professional and courteous manner.
• Ensure the office environment is organized, clean, and welcoming for patients.
• Proficiency in Microsoft Office and experience in medical reception is required.

Requirements

• Bilingual: Spanish-English speaking
• Insurance Knowledge: Solid understanding of medical insurance processes, including benefit verification, co-pays, and prior authorizations.
• Warm and Friendly Demeanor: Must possess a caring and patient attitude, with a strong desire to provide excellent customer service in a kid-friendly environment.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Proficiency in office software and electronic health record systems eClinicalWorks.
• Ability to multitask effectively while maintaining attention to detail in a busy environment.
• A high school diploma or equivalent; additional certification in medical administration is a plus.

Why Work With Us?

• Be a part of a team that values compassion, kindness, and cultural sensitivity.
• Competitive salary and schedule flexibility.
• Opportunity to grow within a supportive and family-focused clinic.
• Work in an environment where making a difference in the lives of children and their families is the top priority.

If you are someone who has the experience, is passionate about creating a positive, nurturing environment for children and their families, we would love to hear from you!

2-3 Years experience required!

Apply today and help us make a difference in the lives of those who need it most.

Pay: From $15.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Paid time off

Medical Specialty:

• Pediatrics

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Fluent in Spanish and English? This is a must. Please don't apply to the position if not fluent in both languages.

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Greenville, NC 27858 (Required)

Work Location: In person

Salary : $15