What are the responsibilities and job description for the Print Shop Manager position at ABC Imaging?
ABC Imaging is a visual solutions and media company headquartered in Alexandria, VA. Our global footprint includes presence in all major US cities as well as abroad in the Middle East, UK, and China. We act as a trusted advisor and partner to fortune 500 companies, ad agencies, luxury retailers, museums, architects, property developers, and more.
Driven by our core mission statement: “Impress Every Client Every Time”, the majority of our growth has been organic, adapting to evolving client needs across the world and expanding our services to meet demand. We attribute our continued success to our most important and valuable asset: our diverse community of loyal, dedicated, and hardworking team members that go out of their way to impress our clients at every opportunity.
POSITION SUMMARY:
Under the general direction of the Shop Manager, the incumbent assists the Shop Manager in overseeing all aspects of the designated print shop.
*Printing Experience is Required!*
This is an exciting opportunity for a driven and ambitious individual who is looking to grow professionally within the organization. Competitive pay, potential performance bonus structure, and corporate benefits!
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Partners with shop and remote leadership to provide administrative and managerial support for the designated shop
- Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hours situation
- Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info
- Contacts clients with questions on specifications and/or questions regarding print job submitted
- Ensures all project deadlines are met and associated cost budgets are adhered to
- Trains shop staff on proper production procedures and techniques
- Ensures that equipment is being properly maintained and upgraded. Recommends new acquisitions that will increases productivity
- Manages inventory and organization of supplies
- Resolves all customer escalations in a professional manner
- Fills in for various departments as needed.
- Other duties as assigned
EDUCATION, EXPERIENCE & SKILLS REQUIRED:
- High school diploma or equivalent
- At least 3 – 5 years experience in a related field
- Strong leadership ability to motivate employees
- Superior customer service ability and experience in working with customers both over the phone and in person
- Ability to communicate effectively with employees when delegating work and explaining procedures and processes
- Expert knowledge of equipment and materials
- Ability to speak knowledgeably about department capability and company to potential and existing clients
- Highly developed organizational ability
- Ability to handle multiple tasks without losing focus
Additional information
ABC Imaging offers PTO, Health, Dental, Vision, 401k and other benefits.
We take pride in the quality of our work, dedication to our customers and in our collective team spirit.
ABC Imaging and its affiliated parties do not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
ABC Imaging is an Equal Opportunity Employer.