Home Health Care Clinical Support Supervisor

Position Summary

The Clinical Support Supervisor is responsible for assisting with the oversight and coordination of clinical operations within the home health care agency. This position serves as a liaison between field clinicians, office staff, patients, physicians, and community partners to ensure the delivery of high-quality patient care while maintaining compliance with applicable regulations, agency policies, and professional standards.

Essential Duties and ResponsibilitiesClinical Support & Staff Supervision

·        Provide day-to-day support to field clinicians, including RNs, LPNs, and HHAs

·        Assist with staff orientation, training, mentoring, and ongoing competency evaluations.

·        Monitor clinical performance and provide coaching to promote quality patient outcomes.

·        Participate in performance evaluations and corrective action processes as needed.

·        Serve as a resource for clinical staff regarding patient care concerns and regulatory requirements.

Patient Care Coordination

·        Collaborate with physicians, patients, families, and interdisciplinary team members to ensure continuity of care.

·        Review patient care plans for completeness, accuracy, and compliance.

·        Assist with case management activities and clinical problem-solving.

·        Ensure timely follow-up on physician orders, medication changes, and patient concerns.

·        Monitor patient satisfaction and address service-related issues promptly.

Quality Assurance & Compliance

·        Conduct chart audits and documentation reviews to ensure compliance with agency policies and regulatory standards.

·        Assist in preparation for state surveys, accreditation reviews, and agency audits.

·        Monitor clinical documentation for accuracy, timeliness, and completeness.

·        Participate in quality improvement initiatives and risk management activities.

·        Ensure adherence to HIPAA, infection control standards, and patient rights requirements.

Scheduling & Operational Support

·        Collaborate with scheduling staff to ensure appropriate clinician assignments and patient coverage.

·        Assist in managing staffing needs and resolving scheduling challenges.

·        Support the Director of Nursing in maintaining efficient clinical operations.

·        Participate in on-call rotation as assigned.

Communication & Leadership

·        Foster positive working relationships among clinical and administrative staff.

·        Facilitate effective communication between field staff and office personnel.

·        Participate in interdisciplinary team meetings and case conferences.

·        Promote a culture of professionalism, accountability, and patient-centered care.

Qualifications

·        Current Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in the State of Ohio.

·        Minimum of two years of clinical experience, preferably in home health care.

·        Previous supervisory or leadership experience preferred.

·        Knowledge of home health regulations, Medicare guidelines, and clinical documentation requirements.

·        Strong organizational, communication, and problem-solving skills.

·        Proficiency with electronic medical records (EMR) systems and Microsoft Office applications.

·        Valid driver’s license, reliable transportation, and proof of auto insurance.

Physical Requirements

·        Ability to travel to patient homes and community locations as needed.

·        Ability to sit, stand, walk, bend, and lift 65 pounds (if needed).

·        Ability to use standard office equipment and electronic devices.

Work Environment

This position works in a combination of office and community-based settings and requires regular interaction with patients, families, healthcare providers, and agency staff.

Reports To

Director of Nursing & Administrator

Employment Status

Full-Time, Monday through Friday, 8am – 5pm.