Customer Service Concierge/Project Coordinator

Customer Service Concierge (Abby Cares Lead)

Abby Home – Milwaukee, WI

Full-Time | $20–$26/hour Bonus

SERIOUS APPLICANTS ONLY

If you are the type of person who:

• Takes ownership instead of making excuses
• Moves fast and stays organized
• Actually enjoys helping people and solving problems

…keep reading.

If you’re just looking for an “easy office job,” this is NOT it.

About Abby Home

At Abby Home, we specialize in windows, roofing, siding, and bath remodeling—and we do things differently.

Our mission is simple: Making Lives Easier.

That means the job isn’t done when the install is complete—it’s done when the customer says:

“Wow… that was easy.”

What This Role Really Is

This is NOT just answering phones.

This is the command center of customer experience.

You will:

• Own the Abby Cares Program
• Be the voice of the customer
• Keep projects, people, and communication on track
• Solve problems fast and professionally

If something goes wrong—you don’t pass it off…

you take ownership and get it handled.

What You’ll Be Responsible For

Customer Experience (Abby Cares)

• Manage all customer communication (phone, email, in-person)
• Proactively update homeowners throughout their project
• Handle concerns and escalations with professionalism
• Drive 5-star reviews and referrals

Scheduling & Coordination

• Schedule installations and confirm with homeowners
• Coordinate with project managers, production, and office team
• Keep jobs on track with timelines, communication, and follow-ups

Service & Problem Solving

• Manage all service and warranty requests
• Handle post-install issues and customer concerns
• Work with service manager and field team to resolve issues quickly

Operations & Admin

• Create job packets after scheduling installs
• Process change orders and communicate impacts
• Confirm and record final payments
• Create labor bills prior to installation
• Order materials and coordinate deliveries
• Maintain CRM (notes, updates, job tracking)

Front Office Presence

• Answer and direct incoming calls
• Greet customers and support office flow
• Assist operations and office manager as needed

What Success Looks Like

• Customers leave 5-star reviews
• Issues are handled quickly and professionally
• Jobs stay organized and on schedule
• Communication is clear, proactive, and consistent

Who We’re Looking For:

Highly organized and detail-oriented

• Strong communicator (confident on the phone and in person)
• Positive, energetic, and solutions-focused
• Calm under pressure
• Takes full ownership of their work

Preferred Experience

• Customer service, concierge, or project coordination
• Home improvement or construction (a plus)
• CRM systems (Lead Perfection is a bonus)
• QuickBooks and/or Google Drive

Compensation

• $20–$26/hour (based on experience)
• Monthly bonus based on:
• Reviews generated
• Customer satisfaction
• Service resolution performance

Why This Role Matters

This position directly impacts:

• Customer experience
• Company reputation
• Referrals and repeat business

How we finish the job is how we earn the next one.

How to Apply (IMPORTANT)

To be considered, reply with:

• Why you believe you’re a fit for this role
• A time you handled a difficult customer situation
• The word “EASY” in your response so we know you read this

Final Note

We are building a team of high performers who care.

If that’s you—we want to meet you.

If not—this won’t be a fit.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Referral program
• Retirement plan

Work Location: In person

Salary : $20 - $26