ServiceNow Architect

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of . Free medical coverage for employees* via the Health Investment Plan (HIP) PPO An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity We’re seeking a ServiceNow Platform Architect to provide technical leadership and strategic guidance for our ServiceNow ecosystem. In this role, you’ll align platform capabilities with business priorities while driving governance, innovation, and best practices across the organization. What You’ll Work On Create and maintain a comprehensive view of the current ServiceNow architecture Align platform capabilities with business strategy and the ServiceNow roadmap Lead the Platform Support Team in adopting technical best practices, policies, and procedures Conduct architectural analysis and assess impacts of new requirements Guide and participate in the implementation of new platform enhancements Contribute to governance processes, including design review boards and steering committees Develop detailed technical solutions and documentation in collaboration with development teams and partners Lead technology evaluations, proofs of concept, and solution validations Oversee platform operations, service portfolio management, and demand management activities Stay current on ServiceNow advancements and relevant integrated technologies Required Qualifications Bachelor’s degree in Business, Computer Science, or a related discipline 8 years of experience in information technology 4 years of experience in IT Service Management (ITSM) and ITIL frameworks Strong expertise in ServiceNow architecture, platform security, and governance Hands-on experience with ServiceNow ITSM modules (incident, problem, change, CMDB, discovery, asset management) Experience with ServiceNow system administration and/or application development Knowledge of ServiceNow data modeling, database schemas, and CSDM Experience integrating ServiceNow with third-party tools (web services, SOAP, email, MID servers, etc.) Familiarity with middleware and discovery technologies Preferred Qualifications ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, or Certified Technical Architect) Experience in enterprise architecture or large-scale ITSM implementations Strong understanding of platform governance frameworks and operating models Experience leading cross-functional teams and influencing senior stakeholders Proven ability to evaluate emerging technologies and translate them into practical solutions Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $113,300.00 – $226,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Business Relationship Management DIVISION: BTS Business Technology Services LOCATION: United States > Abbott Park : AP14/A/B ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter