Veterinary Practice Manager

Join Our Veterinary Team – Where Compassion Meets Collaboration

Are you passionate about animal care and looking to grow in a supportive and dynamic environment? Abbott Road Animal Clinic is seeking a dedicated, compassionate individual to join our team!

Who We Are At our hospital, we believe in the power of teamwork and the importance of education. We work together to provide personalized care to every patient—and we support each other just as much as we support our clients. Our goal is to create a positive environment where every team member feels valued, heard, and empowered to thrive.

What We Value

• Patient Care: committed to providing the highest level of patient care delivered with compassion.
• Excellence: to strive for excellence in everything we do.
• Teamwork: we treat each other respectfully and communicate to effectively work together for the good of the patient, our coworkers, and the hospital.
• Education: committed to increasing and sharing our knowledge, so we will be better tomorrow than we are today.
• Service: committed to helpful, knowledgeable, and compassionate interaction with all we serve.
• Openness and Honesty: to be open and honest in our dealing with others.
• Dignity and Respect: to treat one another and others with dignity and respect.
• Integrity and Ethics: to do what we say we're going to do; to make the right choices for the right reasons and to practice ethically.
• Fiscal Responsibility: to make prudent, cost-effective decisions; to be accommodating and to embrace new business opportunities.
• Accountability: to be accountable for our actions and to learn from our mistakes.

We are looking for a seasoned veterinary professional to lead our hard-working team as Practice Manager & support team member. The schedule will consist of 4 scheduled days a week, averaging 36 hours weekly, with no Sunday or major holiday hours required. Along with your administrative duties, you will be scheduled to work as an LVT, VA, or CSR at a 60/40 split. Please review the attached job description for a list of expected management responsibilities and tasks.

Our ideal candidate would have at least 3 years of veterinary experience as an LVT, VA, or CSR & 5 years previous management experience. Some familiarity with ezyvet software is preferred, but not required. A commitment to our hospital values are a must.

Our hospital offers competitive benefits including:

• Health and dental benefits paid 50% by hospital after 30 days
• 3 weeks paid time off after 30 days
• Simple IRA with up to 3% match after 30 days
• Paid continuing education after 90 days
• Paid licensing for credentialed employees after 90 days
• Discounted veterinary care after 90 days

Compensation is based on experience & licensing and will start at $20 per hour.

Why You’ll Love Working With Us

• Supportive and inclusive team culture
• Multi-modal approach to training
• Continuing education opportunities and mentorship
• Flexible scheduling options
• A chance to make a real difference in the lives of animals and their families

Ready to Join Us?If you’re enthusiastic, team-oriented, and ready to grow with a hospital that will value your contribution, we’d love to hear from you! Please send your resume and a brief introduction to magsmith5179@gmail.com.

Let’s grow together—apply today!

*Please note, the current Practice Manager will be involved in hiring, training, & transition for the position.*

The Practice Manager is responsible for the following:

• Maintain a professional and safe environment in the practice and refrain from negative talk, gestures, or implied attitudes that reflect on the hospital.
• Always keep “team mentality” in mind, be prepared and willing to offer assistance and ask for assistance when needed, keep a positive professional outlook, and abstain from negative observation regarding clients/team members.
• Oversees equipment maintenance & laboratory controls, ensuring that it is completed.
• Mailing packages
• Supports employees through structuring, scheduling, motivation, and education to produce the highest level of employee satisfaction possible.
• Has knowledge of the employee handbook, support staff job descriptions, vision, mission, and values.
• Acts as main contact for support staff with questions regarding policy.
• Keeps employee files up to date and secure
• Report payroll bi-weekly on employee time sheet document and uploading reports from the PIMS.
• Responsible for alerting the COO of support staff employment benefit changes. (Medical & dental insurance, Simple IRA, PTO, Bonuses)
• Fixes employee time clock mistakes
• Create and maintain a monthly support staff schedule according to hospital needs.
• Make decisions regarding time off requests, balancing needs of hospital and employees.
• Keeps track of employee time off and schedule changes in the absence schedule chart.
• Make sure DVM schedule is correct in PIMS
• Assists the Director of Teams in recruiting, interviews, and hiring of support staff.
• Ensures that personnel are properly trained for their position
• Handles performance evaluations for all support staff utilizing input from the Director of Teams and veterinarians. (Initial 30, 60, & 90 day, Annual review, Performance counseling as needs arise individually, Quarterly check-ins; record and monitor employee compassion fatigue & burnout scores)
• Perform yearly cost of living meetings with each employee and discuss Total Compensation Statements.
• Determine the strengths of staff and delegate responsibilities based on those strengths.
• Mediates professional and support staff personnel problems.
• Resolve informal employee complaints and assist with conflict resolution.
• Discuss disciplinary actions needed with the Director of Teams and assist with follow through.
• Focus on employee engagement and mental health.
• Assume responsibility for and create positive solutions for mistakes made by support staff.
• Responsible for keeping the SOP manual up to date.
• Facilitate monthly (or bi-monthly) staff meetings utilizing collective information gathered from doctors, team members, and ownership.
• Attend monthly management meetings.
• Responsible for seeing that success is achieved with each client interaction with veterinary hospital staff.
• Liaison with clients concerning complaints or problems the client is experiencing with the hospital.
• Ensure end of day transactions are accurate and prepare the bank deposit.
• Audit both the preparer and hospital personnel performance to assure that proper methods and techniques are being used.
• Oversee management of coupon programs to minimize loss and maximize product or monetary reimbursement to the hospital.
• Client correspondence including reminder cards and sympathy cards.
• Reports any building maintenance to the proper employee.
• Maintains advanced knowledge of computer systems with the ability to train other staff members, troubleshoot problems. Then reports further issues to the proper employee.
• Oversee the entire inventory process, including ordering, receiving, reporting, and maintaining inventory analysis.
• Purchases hospital, lab, and food supplies while working within a budget.
• Create & receive orders in PIMS.
• Responsible for unpacking orders, checking for special orders, and putting clinic supplies away utilizing the first in/first out system.
• Discuss new products and relay recommendations to the veterinarians and practice owners.
• Maintains outdated inventory and safe disposal of expired medications and supplies.
• Monitor inventory levels and ensure accuracy through yearly counts.
• Communicate backordered products or supply chain issues to doctors.
• Coordinate with the LVT in charge of controlled substances to reconcile counts, dispose of expired products, and form ordering for our controlled drugs.
• Oversees the balancing and reporting of controlled drugs.
• Responsible for ensuring that controlled substance prescriptions are reported to MAPS.

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $20