What are the responsibilities and job description for the Commercial Lines Account Manager position at Abbate Insurance Associates, Inc.?
Company Description Abbate Insurance Associates, Inc. is a full-service insurance agency supporting Connecticut residents with both commercial and personal insurance needs. The agency partners with a range of respected insurance carriers to deliver coverage tailored to each client’s unique situation. Abbate Insurance focuses on building long-term relationships through attentive service and effective risk management solutions. Team members work in a client-centered environment where providing clear guidance and reliable protection is a priority. The agency’s commitment to service offers staff the opportunity to develop meaningful professional connections within the local community.
Role Description The Commercial Lines Account Manager is a full-time, hybrid role based in New Haven, CT, with the flexibility to perform some responsibilities from home. This role manages a portfolio of commercial clients, handling day-to-day service requests, policy changes, renewals, and coverage reviews. The Account Manager responds to client inquiries, provides guidance on commercial lines coverage options, and coordinates with carriers to ensure accurate and timely processing of policies, endorsements, certificates, and claims-related requests. Daily activities include preparing proposals, reviewing and explaining coverage terms, assisting with risk management solutions, and maintaining detailed documentation in the agency management system. The role also collaborates with producers and internal team members to support new business development and retention of existing accounts.
Qualifications
- Strong knowledge of Commercial Lines Coverage and general Insurance concepts, with the ability to explain options clearly to clients.
- Demonstrated Account Management experience, including managing client relationships, handling renewals, and supporting new business.
- Proven Customer Service skills, including responsiveness, professionalism, and problem-solving in a client-facing environment.
- Familiarity with Employee Benefits is helpful, especially when coordinating with commercial accounts that require integrated solutions.
- Ability to work effectively in a hybrid setting, balancing in-office collaboration in New Haven, CT with independent work from home.
- Strong written and verbal communication skills, attention to detail, and organizational abilities.
- Proficiency with insurance agency management systems and standard office software (e.g., Microsoft Office or equivalent).
- Relevant state Property & Casualty insurance license, or willingness and eligibility to obtain one within a defined timeframe.
- Prior experience in an insurance agency or carrier environment, particularly in commercial lines, is preferred.