What are the responsibilities and job description for the Scheduling Coordinator position at Abba Home Care LLC?
Job Summary
ABBA Home Care LLC is seeking a detail-oriented, organized, and compassionate Scheduling Coordinator to manage and coordinate Direct Care Aide schedules for our members. The Scheduling Coordinator plays a critical role in ensuring clients receive timely, high-quality care by aligning Direct Care Aide availability with client needs and preferences.
Duties
- Coordinate and maintain accurate schedules for all field staff and caregivers.
- Ensure timely and appropriate staffing of all home care assignments.
- Communicate promptly with caregivers and clients regarding schedule updates, changes, or cancellations.
- Handle last-minute scheduling changes with efficiency and professionalism.
- Maintain up-to-date documentation and records in the scheduling system.
- Collaborate with clinical and administrative staff to ensure smooth service delivery.
- Respond to incoming calls, emails, and inquiries related to scheduling.
- Participate in on-call rotation as needed.
REQUIRED Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Prior experience in home care, healthcare scheduling, or administrative coordination required.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to work under pressure and handle urgent scheduling conflicts.
- Must be bilingual in English and Spanish.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Pay: $22.00 - $25.00 per hour
Benefits:
- Bereavement leave
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Worcester, MA 01606: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Scheduling: 1 year (Required)
- Supervisory: 1 year (Required)
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
Salary : $22 - $25