What are the responsibilities and job description for the Associate Field Service Technician position at ABB?
Associate Field Service Technician - Demand
At ABB, we address global challenges with care, courage, curiosity, and collaboration. Our values drive sustainable solutions.
This position reports to
Regional Service Manager - North
Your role and responsibilities
You will execute service work according to instructions and ABB standard processes, quality standards, and safety guidelines. Deliver quality customer service, showcasing expertise and sense of urgency in your area of responsibility.
Work model:
Remote
Main accountabilities:
- Perform entry-level field service tasks, identify technical issues, and analyze through remote or on-site activity in service categories and products.
- Prepare material lists needed for service activities and ensure all materials, parts, and equipment are available and of appropriate quality.
- Execute work on a first-time right approach with customers, ensuring the job is done on time and as per quality standards.
- Troubleshoot simple equipment failures and make recommendations to avoid such issues in the future.
Team dynamics
You will join a dynamic and high-performing team where you will thrive.
Qualifications
- High School Diploma or GED and 6 years of professional work experience required.
- Ability and willingness to travel approximately 80% as required.
- Experience with system Network maintenance.
- Ability to build strong customer relationships.
- Candidates must have a work authorization permitting them to work for ABB in the US.
About us
The Energy Industries Division serves various industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation, and water. We support traditional industries in their efforts to decarbonize and help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning, and AI, our Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process, and production efficiency while minimizing waste for customers throughout the entire plant lifecycle.
