What are the responsibilities and job description for the Service Operations Specialist position at ABB E-mobility?
Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.
In This Role Your Main Accountabilities Will Be
To make the above work, we are looking for a professional who has a customer-oriented and detail-focused mindset. Other essential requirements:
In This Role Your Main Accountabilities Will Be
- Process customer orders for Invoicing.
- Create quotations for customers and follow up on the receipt of the purchase order.
- Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
- Process all completed work orders from Field Service Engineers.
- Process spare part returns and when required book collections with logistics companies.
- Maintain Service Inventory.
- Process credit resolutions for customers in accordance with the Credit Control department requirements.
- Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
- Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.
To make the above work, we are looking for a professional who has a customer-oriented and detail-focused mindset. Other essential requirements:
- Strong coordination and multitasking abilities
- Good level of education achieved or demonstrated successful work experience in similar field of work
- Fluent spoken and written English is a mandatory requirement for this role
- Adaptable to changing requirements and deadlines
- Excellent communication and interpersonal skills
- Strong customer orientated approach to problem solving
- Proactive problem-solver with a hands-on attitude
- Passionate about delivering quality and driving continuous improvement
- SAP and SFDC Service Cloud experience would be an advantage