What are the responsibilities and job description for the Help Desk Specialist II with Security Clearance position at Abacus Solutions?
Position Overview: We’re hiring for a Help Desk Specialist Level II to work at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM. In this position you’ll become part of a technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training Law Enforcement Professionals from over 90 different agencies. Position Responsibilities: Set up or repair computer equipment and related devices
Maintain system capabilities by testing existing equipment and programs
Try out new systems and software
Document changes, revisions and problems
Train users on proper use of hardware and software
Clearly communicate the understanding of the proper use of technology to team
Manage and train beginner specialists
Tier I Technician Responsibilities
Requirements
1-year of experience troubleshooting software and hardware in a customer service role
Excellent Problem-solving Skills And Analytical Abilities
Excellent written and verbal communication skills using the English language
High school diploma or the equivalent Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration; High School Diploma or equivalent is required
Prefer candidates with certifications such as CompTIA A , Network , or Security
Security Qualifications: No security clearance required; Secret Clearance Preferred
Must be a US Citizen
Must pass a Federal Law Enforcement Background Investigation
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Maintain system capabilities by testing existing equipment and programs
Try out new systems and software
Document changes, revisions and problems
Train users on proper use of hardware and software
Clearly communicate the understanding of the proper use of technology to team
Manage and train beginner specialists
Tier I Technician Responsibilities
Requirements
1-year of experience troubleshooting software and hardware in a customer service role
Excellent Problem-solving Skills And Analytical Abilities
Excellent written and verbal communication skills using the English language
High school diploma or the equivalent Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration; High School Diploma or equivalent is required
Prefer candidates with certifications such as CompTIA A , Network , or Security
Security Qualifications: No security clearance required; Secret Clearance Preferred
Must be a US Citizen
Must pass a Federal Law Enforcement Background Investigation
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
