What are the responsibilities and job description for the Billing Analyst position at Abacus Solutions?
Job Summary
As a Billing Analyst, you will play an essential role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail, and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing-related questions, drive process improvements related to billing, and contribute to other projects. This is an excellent opportunity for an experienced IT billing specialist looking to make an impact at a successful, rapidly growing Managed Service Provider.
Responsibilities (including but not limited to)
As a Billing Analyst, you will play an essential role on our billing team, reporting to the team leader. You will use your analytical skills, attention to detail, and people skills to ensure correct invoicing to our clients. You will collaborate cross-functionally, both internally and with clients, to answer billing-related questions, drive process improvements related to billing, and contribute to other projects. This is an excellent opportunity for an experienced IT billing specialist looking to make an impact at a successful, rapidly growing Managed Service Provider.
Responsibilities (including but not limited to)
- Communicate with teams across the organization to get answers to questions that relate to billing, and respond to client billing questions submitted via the billing ticket board
- Collect clean & validate data to produce a monthly billing reconciliation report, which is a critical step in our monthly recurring revenue billing process
- Complete monthly invoice variance analysis by customer and product
- Lead “first invoice review” meetings for onboarding clients, collaborating with Sales, Project Management (PM), and Client Experience Management (CXM) teams to ensure billable accuracy from the start
- Prepare and send invoices to clients
- Skilled in developing and updating process documentation to support operational efficiency
- Ad-hoc projects and reports as required
- Posting of Cash Applications
- Positive attitude
- Attention to detail
- Strong communication and customer service skills
- Excellent analytical and problem-solving skills
- Flexible – comfortable in a dynamic, rapidly-changing business environment
- Intermediate Excel skills
- Ability to manage multiple tasks and priorities effectively while working independently as needed
- Experience with Dynamics Business Central is a plus
- 2 years in a billing role at an IT services business with recurring revenue OR an IT consulting firm focused on Dynamics Business Central
- Sales Force, Service Now, Connect Wise, and Dynamics 365 Business Central experience desired
- Experienced with Microsoft Excel (vlookups, pivot tables, data management)
- Must be in an Eastern or Central time zone
- Exposure to a diverse array of technologies
- Part of a team of experienced engineers who aim to deliver exceptional service
- Competitive compensation
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses and a certification reimbursement program
- Positive, friendly, supportive office environment