General Manager

Abacus is looking to hire a General Manager in the Annapolis, MD area.

The General Manager is responsible for directing, coordinating, and overseeing all operational, financial, and strategic activities of the organization. Working closely with the Company President, this role leads departmental managers, implements company vision and policies, drives growth and profitability, and ensures an exceptional experience for employees, clients, and shareholders.

Essential Functions & Responsibilities

Leadership & Strategic Direction

• Partner with the Company President to oversee all business operations and organizational performance.
• Participate in the development, implementation, and administration of company policies and long-term strategic goals.
• Develop, review, update, and execute the company’s strategic plan, including sales growth, financial performance, operational efficiency, and new product or service development.
• Meet regularly with management to review progress, address challenges, and adjust goals based on current conditions.

Operational Oversight

• Direct and coordinate activities across all departments, including operations, field/construction, design/sales, and administration.
• Establish and maintain effective systems, processes, and standard procedures for employee roles and operations.
• Review production, operating, and performance reports to ensure efficiency, cost control, quality, and timely project completion.
• Identify and resolve operational issues to minimize delays, reduce costs, and support future growth.
• Oversee key projects, workflows, performance metrics, and data analysis.

Financial Management

• Oversee financial performance and budget execution across departments using CoConstruct and QuickBooks.
• Review and analyze project budgets, job costing, and coding to ensure expenses are accurately tracked and aligned with company standards.
• Evaluate actual costs versus estimates on all projects, identifying variances and implementing corrective actions to protect margins.
• Review analyses of costs, operations, forecasts, and performance to assess progress toward business objectives.
• Review and approve accounting analyses related to budgeting, financial reporting, production efficiency, and capital expenditures.
• Review monthly profit and loss statements, reporting on revenue, gross profit, and variances versus budget and forecast.
• Monitor projects closely to control expenses, ensure accurate estimating, and maintain profitability throughout the project lifecycle.
• Ensure proactive scheduling, timely and accurate billing, and collection of all projects draws in coordination with project managers and accounting.

Sales, Marketing & Business Development

• Partner with the Company President to direct and administer sales and marketing strategies.
• Review operations and sales plans to support growth, new markets, and operational capacity.
• Collaborate with sales and design teams on concepts, new technologies, and product or service improvements that enhance cost efficiency, safety, customer satisfaction, and market growth.
• Support accurate estimating practices, including obtaining competitive subcontractor pricing and using CoConstruct and Excel.

People Management & Employee Experience

• Recruit, hire, and retain qualified staff to meet jobsite and operational demands, holding leaders accountable for staffing needs within their teams.
• Set clear performance expectations for all direct reports and hold them accountable for results, behaviors, and adherence to company standards.
• Actively manage, coach, and motivate employees to drive productivity, engagement, and consistent performance outcomes.
• Measure, evaluate, and document employee performance and productivity, addressing performance gaps promptly through corrective action plans when needed.
• Execute the Performance Management SOP consistently and without exception for all direct reports.
• Ensure all direct reports receive timely annual performance reviews and ongoing feedback throughout the year.
• Require and maintain documented development plans for all direct reports, aligned with current role expectations and future leadership needs.
• Conduct structured monthly one-on-one meetings with direct reports to review performance, accountability metrics, priorities, and obstacles.
• Maintain regular meetings with the President to review leadership performance, financial results (P&L, balance sheets, actual vs. estimated results), and operational pipeline.
• Foster and enforce a safe, respectful, and positive working environment across all projects and worksites, addressing issues immediately and decisively.

Client Experience

• Serve as a visible and approachable representative of the company.
• Ensure clear, consistent, and proactive communication with clients throughout each project.
• Address client concerns promptly and effectively.
• Visit job sites during projects to monitor progress and ensure client satisfaction.
• Participate in final project walk-throughs with clients and supervising staff to ensure expectations are met or exceeded.