What are the responsibilities and job description for the Helpdesk Analyst position at Abacus Service Corporation?
Job Details
Position : Helpdesk Analyst
Location : Indianapolis , IN
Client : State of IN
Position id : 785852
In Person Interview Only
Engagement Type:
Contract
Short Description:
Immunization Helpdesk Analyst
Complete Description:
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Skill | Required / Desired | Amount | of Experience |
Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field | Required |
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Experience in a helpdesk, data quality, or healthcare IT support role | Required | 4.5 | Years |
Experience with deduplication tools, data matching, or record linkage techniques | Required | 4.5 | Years |
Familiarity with immunization information systems | Required |
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Strong analytical and problem-solving skills | Required |
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Excellent communication and customer service abilities | Required |
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Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite | Desired |
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Knowledge of HL7 messaging and public health data standards | Desired |
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Experience working with state or local public health departments | Desired |
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Understanding of HIPAA and data privacy regulations | Desired |
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Salary : $18 - $23