What are the responsibilities and job description for the Customer Success Manager - USA - M/F/D position at AB Tasty?
WHO WE AREReady to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300 passionate individuals is dedicated to building the internet of the future.Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture, guided by core values, shapes our daily interactions:We bring client satisfactionWe are impactfulWe go above and beyondWe live one team, one dreamWe’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.Learn more about AB Tasty and our teams: About UsYour Journey with UsAB Tasty on Welcome to the JungleThe Team The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, merchandising, and recommendations.This role combines strategic guidance with hands-on enablement and training, partnering closely with product, marketing, and engineering teams. You’ll help translate ideas into high-impact tests, guide experimentation strategy, and ensure clients have the knowledge, confidence, and support to run successful programs. In doing so, you’ll become a trusted partner in shaping how teams test, learn, and innovate.Collaboration tools: Slack, Jira, Confluence, and moreTools: Churnzero, GongTravel: occasional travel to client meetings Your MissionAs we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users.Build and maintain strong, trusted relationships with key stakeholders across clients.Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes.Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively.Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically.Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion.Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs.Capture client feedback and insights to influence internal teams and improve both product and experience.Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance.Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs.What You’ll Bring3 years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes.Strong organizational skills and ability to manage multiple clients and priorities.Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers).Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders.Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization.Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support).Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements.If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!Why you’ll love it here At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our team, you’ll:Make a real impact: directly influence our success and be a player in the company's growthOwnership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journeyInternational culture: collaborate with a diverse, global team across 8 countriesAccelerate your career: we offer vast opportunities for professional development, education, and upward mobilityAB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.