What are the responsibilities and job description for the Information Technician position at AB.INC?
Job Summary
AB Solutions ITS is seeking a Lab Technician to work in our Long Island City shop. This role is focused on preparing and configuring computers and security equipment so they are ready to deploy to job sites. You will handle daily bench work: imaging and configuring PCs/NVRs, cameras, pre-programming devices, organizing equipment, and supporting our field installation teams.
- Staging & Configuration
- Configure Windows PCs, NVRs, and workstations for use with CCTV and access control systems.
- Install and update required software (VMS clients/servers, browser plugins, utilities).
- Set IP addresses, basic network settings, and verify network connectivity for devices.
- Create and apply standard images/profiles for repeatable deployments.
- Equipment Preparation
- Unbox, label, and inventory new equipment (cameras, controllers, switches, PCs, etc.).
- Pre-program devices (IP cameras, access control panels, recorders) according to project lists.
- Perform basic functional tests (video feed, recording, door operation, login access).
- Prepare kits for field crews (pre-labeled devices, accessories, and documentation).
- Quality Control & Documentation
- Perform final checks before equipment leaves the shop (power on, login, connectivity, naming).
- Record serial numbers, IP addresses, and configurations in our tracking systems.
- Maintain accurate spreadsheets or ticket notes for each project.
- Document repeatable procedures and update internal setup checklists.
- Lab & Inventory Maintenance
- Keep lab benches, shelves, and racks organized and labeled.
- Help maintain a clean, safe, and efficient work area.
- Assist with RMAs and returns (testing, documenting, and packaging defective gear).
- Internal Support
- Support project managers and field technicians with basic remote troubleshooting from the shop.
- Communicate clearly about equipment status, missing items, or issues found during staging.