What are the responsibilities and job description for the Operations Manager at the Wayback Hotel - Pigeon Forge position at AATMOS?
General Responsibilities
- Directly supervise all maintenance, laundry and housekeeping personnel and ensure proper completion of all housekeeping, laundry and maintenance duties.
- Direct and coordinate all the cleaning and maintenance activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations and the routine maintenance and properly scheduled preventative maintenance.
- Ensure the proper appearance of the Hotel from the entrance to the roof. Direct and coordinate the cleaning and maintenance of the parking lot and walkways, the property landscaping, service and trash areas, and the exterior of all buildings.
- Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.
Primary Functions
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Scheduling
- Schedule all housekeeping, laundry and maintenance personnel.
- Track and maintain labor hours and labor standards for all housekeeping, laundry and maintenance activities.
- Profit
- Effectively control and manage all housekeeping, laundry and maintenance operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.
- Quality
- Facilities: Ensure that the hotel meets/exceeds Mission and Brand quality standards.
- Guest Service: Ensure that the hotel meets/exceeds Mission and Brand standards for guest satisfaction.
- Leadership
- Leading: Motivate, coach and train laundry and Housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to AATMOS' Standard Operating Procedures.
- High School diploma or higher-level education.
- 3 years Hotel Maintenance or Housekeeping experience with a minimum of 1 year in a leadership role
Benefits:
- Health Insurance
- Discounted Vision and Dental Insurance
- Discounted Hotel Rooms
- Paid Time off / Vacation Pay
- Sick Pay
- Daily Pay
At AATMOS, we value our employees and offer a range of benefits including competitive pay, opportunities for career advancement, and a positive work environment. Join our team of dedicated professionals committed to providing outstanding guest experiences.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.
