Engineer/ Maintenance

Holiday Inn & Suites — Pigeon Forge

Holiday Inn & Suites Pigeon Forge is a welcoming, full-service hotel in the heart of the Smoky Mountains — where families, couples, and adventure seekers come to experience everything this incredible region has to offer. As an Engineer, you are the backbone of that experience — the skilled, resourceful problem-solver who keeps every system, space, and piece of equipment running at its best so our guests never have to think twice about it. Working under the direction of the Operations Manager, this is a role for someone who takes genuine ownership of the property, works well independently, and understands that great hospitality starts with a well-maintained space.

What You'll Do

Maintenance & Repairs

• Maintain all property equipment, systems, and building components including mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, and tile
• Troubleshoot equipment issues, identify needs and parts, and make effective judgments on general repairs and maintenance
• Complete all assigned projects according to specifications and on schedule by studying work orders and estimating time and resource requirements
• Maintain a clean, organized, and well-stocked maintenance shop at all times
• Follow all health, safety, and sanitation regulations throughout each shift

Guest Experience & Operations

• Respond promptly and professionally to guest maintenance concerns and complaints, resolving issues with urgency and care
• Work closely with the Operations Manager and Guest Service team to coordinate maintenance activities with daily hotel operations
• Keep the Operations Manager promptly and fully informed of all problems, unusual findings, or significant maintenance matters requiring immediate attention
• Assist other departments as needed to ensure seamless property operations

What We're Looking For

Experience & Education

• High school diploma or equivalent required
• Prior hotel engineering or facilities maintenance experience preferred
• Working knowledge of HVAC, MEP systems, refrigeration, basic electrical, and plumbing required

Skills & Abilities

• Strong troubleshooting and problem-solving skills with the ability to work effectively under limited supervision
• Solid project management and organizational skills with knowledge of health and safety regulations

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand, walk, bend, and lift up to 50 lbs consistently throughout each shift

Benefits & Perks

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• IHG employee travel program
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed.